Specialist Guest Services Attendant

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Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Specialist Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, and take guest messages. When necessary, the Specialist Guest Services will handle escalated calls and guest issues promptly and with the utmost professionalism.

Job Specifications :

Job Responsibilities :

Responsible for ongoing training and development of new and existing staff

Supervise shifts- handling escalations, room moves, team needs, and tasks assigned by the manager

Receive housekeeping requests from guests, owners, and employees and dispatch them to the appropriate housekeeping department.

Receive maintenance requests from guests, owners, and employees, dispatch themto the appropriate Property Management office, and log all calls.

Dispatch Keystone Emergency Services per established procedures, log all dispatches, and contact additional agencies / resources as needed.

Explain guest pay folios over the telephone and e-mail receipts.

Complete shift duties, follow procedures to ensurecompletion, and pass to the next shift as necessary.

Assist Owners and Guests with luggage, room moves, wheelchairs, cribs, and rollaway beds.

Other duties as assigned

Job Requirements :

High school diploma or equivalent - required

Previous experience in guest service – required

Ability to work outside, on your feet, and in all weather conditions for long periods of time

Flexible schedule including weekends and holidays- required

Read, write, speak, and comprehend English - required

Previous experience in Lodging / Hospitality / Call Center - preferred

Previous supervisory experience - preferred

The expected pay range is$22.00 / hr - $24.23 / hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 509605

Reference Date : 07 / 17 / 2025

Job Code Function : Guest Services

J-18808-Ljbffr