Vice President of Operations

Vice President of Operations

About the Company

Well-established provider of commercial lines insurance products

Industry

Insurance

Type

Public Company

Founded

1822

Employees

1001-5000

Categories

• Consulting & Professional Services
• Insurance

Business Classifications

About the Role

The Company is seeking a VP, Operations to lead a transformative initiative in customer and partner support services. The successful candidate will be responsible for shaping and executing operational strategies to achieve key performance and scalability goals. This role is pivotal in driving operational excellence across contact center, claims administration, and quality assurance departments, with a focus on personalizing the customer journey and ensuring a best-in-class experience. The VP, Operations will oversee and lead various operational functions, including omni-channel inbound customer service and sales, claims intake and adjudication, quality assurance programs, and third-party vendor management. They will also be tasked with maintaining operational excellence, managing relationships with external clients and partners, and collaborating cross-functionally to achieve the company's goals.

Applicants for the VP, Operations role at the company should have a Bachelor's degree and at least 15 years' of progressive experience in operations management, with a strong background in contact center, claims, quality assurance, and vendor management. The role requires a leader with a proven track record in transformational experience, large team management, and outstanding communication skills. The ideal candidate will have a strategic and analytical mindset, be customer-centric, and have a thorough understanding of the industry and relevant business landscape. Financial management experience, including budgeting and cost control, is essential. The VP, Operations will be expected to be flexible, agile, and adept at working in a remote environment, with the ability to manage operational expenses and ensure financial responsibility.

Hiring Manager Title

President, TII

Travel Percent

Less than 10%

Functions