Tax Program Manager

Position Summary

The VITA Program Manager is responsible for the full administration, growth, and operational success of the Volunteer Income Tax Assistance (VITA) program. This role oversees tax site operations, volunteer recruitment and training, quality control processes, and compliance with IRS guidelines. The Program Manager supervises Site Coordinators, volunteers, and temporary staff, ensuring high-quality service delivery and an efficient, client-centered experience. Training and ongoing support will be provided by Goodwill Industries of Tulsa.

Essential Functions

• Lead overall strategy, growth, marketing, and performance of the VITA Program.
• Supervise full time staff, volunteers, and seasonal workers.
• Recruit, train, schedule, and support VITA volunteer tax preparers.
• Increase program efficiency, including appointment scheduling, return preparation flow, client experience, and referrals to financial stability services.
• Build and maintain partnerships to expand the volunteer and client base.
• Ensure all tax sites comply with IRS VITA requirements, policies, and standards of conduct.
• Provide on-site operational oversight, including conducting Quality Reviews (QRs) when Site Coordinators are unavailable.
• Answer taxpayer questions regarding federal tax law or individual tax returns.
• Prepare and compile end-of-season reports for program review and evaluation.

Knowledge, Skills, and Abilities

Physical Demands