User Experience Senior Designer, Service

Overview

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package as part of Total Rewards. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This is how we’re UNSTOPPABLE for our employees!

Role

The Senior Product Designer will contribute to the design team and uphold standard processes in user experience design for our customers. You will build alignments around features and implement design thinking with a deep understanding of how to balance the needs of business customers with digital experiences that deliver. The successful candidate will guide user experience designers.

Job Responsibilities

Lead and guide a small team of designers to ensure high-quality output, while crafting and evolving design principles, guidelines and patterns.

Produce user journeys, wireframes, prototypes, and final UI using design systems with minimal oversight. Possesses knowledge of benchmarking and competitive analysis.

Work with project and product managers to plan, build and implement with success while balancing multiple projects in a fast-paced environment.

Collaborate with Development, Research, Product Management, Design and Accessibility to maintain consistency across the digital ecosystem and address cross-application design challenges.

Provide high-level design strategy across the company with collaborators presenting to leadership on a weekly basis.

Offer feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns.

Demonstrate strong consulting / partnership / problem-solving skills, and ability to operate in an ambiguous environment.

Education

Bachelor's degree in computer science or related field or equivalent experience required.

Work Experience

Required :

4 plus years related working experience.

Preferred :

3 plus years Figma experience

Strong communication skills

Sophisticated user journey experience

Knowledge, Skills and Abilities

User Experience and Interface Design (Required)

Communication (Required)

Presentations (Required)

Eligibility : At least 18 years of age. Legally authorized to work in the United States.

Travel

Travel Required (Yes / No) : Yes

DOT Regulated

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Base Pay Range : $97,300 - $175,500

Corporate Bonus Target : 15%

The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on factors such as location, qualifications and experience, and may vary within this range.

At T-Mobile, employees in regular roles are eligible for an annual bonus or periodic incentives based on role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance. Some positions in Customer Care are eligible for monthly bonuses based on performance. To find the pay range for this role based on hiring location, check the company portal.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, coaching, disability and life insurance, and voluntary programs. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter / transit programs. For details, visit www.t-mobilebenefits.com.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or other protected status. Discrimination, retaliation or harassment based on these factors is not tolerated.

Talent comes in all forms at the Un-carrier. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is for accommodation inquiries only and not for general application questions.

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