ServiceNow Project Manager

Job Description

Client : Healthcare

Duration : Contract

Overview

We are seeking an experienced ServiceNow Project Manager to lead the successful planning, execution, and delivery of ServiceNow implementation projects across the enterprise. This role requires strong project management expertise, deep familiarity with the ServiceNow platform, and the ability to collaborate with cross-functional teams, stakeholders, and technical resources to ensure projects are delivered on time, within scope, and on budget.

Key Responsibilities

• Lead end-to-end project delivery of ServiceNow implementations, upgrades, and enhancements, ensuring alignment with business objectives and stakeholder expectations.
• Partner with business leaders, IT, and ServiceNow architects to define project scope, goals, deliverables, timelines, and success metrics.
• Manage multiple concurrent projects, balancing priorities and resources while adhering to Agile or Waterfall methodologies as appropriate.
• Develop and maintain detailed project plans, schedules, RAID logs (Risks, Assumptions, Issues, Dependencies), and status reports.
• Coordinate requirements gathering sessions, workshops, and design reviews to ensure clear documentation and alignment between business needs and technical solutions.
• Oversee vendor and partner deliverables, ensuring quality and adherence to contractual commitments.
• Facilitate change management and communication efforts, ensuring smooth user adoption and stakeholder engagement throughout the project lifecycle.
• Track and manage budgets, forecasts, resource allocation, and project financials, providing regular updates to leadership.
• Drive continuous improvement by identifying opportunities to optimize project delivery, governance processes, and ServiceNow best practices.
• Ensure all solutions comply with security, regulatory, and enterprise standards.

Required Qualifications

Preferred Qualifications