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Help Desk Specialist II (HDS II) (TS, w / SCI eligibility)

Help Desk Specialist II (HDS II) (TS, w / SCI eligibility)

RedTrace Technologies IncJoint Base Anacostia, Bolling, DC, US
15 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

SECURITY CLEARANCE REQUIREMENT :

  • TS, WITH SCI ELIGIBILITY
  • POSITION REQUIRES US CITIZENSHIP
  • Position Title : Help Desk Specialist II (HDS II) Location : Joint Base Anacostia, Bolling DC (on-site) Salary Range : $55,000 - $65,000 based on experience Position Description : The Help Desk Specialist II will provide support to end users on a variety of issues.
  • Identify, research, and resolve technical problems.
  • Respond to telephone calls, email and personnel requests for technical support.

Performance shall include :

  • Software installation and support of commercial software and related upgrades Update solutions database with applicable resolutions Problem solving, hardware / software installation and configuration based on computing standards, and client support for all network and desktop Monitors and enforces all IT policies and procedures Assist with setting up new users in IDAM and multiple level security LDAP profiles Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware Maintains, upgrades and repairs PCs / laptops and Window desktop applications for all systems Qualifications :   Required :   5+ years of experience in information technology or a related field Bachelors degree in Computer Science, Information Technology or equivalent experience (4 years) Must meet position and certification requirements outlined in DoD Directive 8140 / 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire 10%-25% Travel Desired : SAP experience Security Clearance : TS with SCI eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Employee Benefits : Competitive salary for well qualified applicants 401(k) plan Annual performance bonus Certification and advanced degree attainment bonuses Student Loan / Tuition reimbursement Health Care Insurance (medical, dental, vision) Up to four weeks of paid vacation 11 Federal Holidays, and 3 Floating Holidays Team bonding events RedTrace Technologies is an EOE employer Powered by JazzHR
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    Help Desk Specialist • Joint Base Anacostia, Bolling, DC, US