Housekeeping Supervisor

Highgate
Addison, Texas

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his / her absence.

Responsibilities

  • Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all rooms and report their availability to the Front Office, according to hotel standards.
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
  • Maintain key control.
  • Handle items for "Lost and Found" according to the standards.
  • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
  • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
  • Carry an active pager / radio to maintain contact with the Front Office and / or Engineering throughout the shift.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
  • Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
  • Assist with training of Housekeeping staff.
  • May be required to clean rooms as business needs dictate.
  • Ensure completion of cleaning projects on a biannual basis.
  • Ensure overall guest satisfaction.

Qualifications

  • High School diploma or equivalent required. College course work in related field helpful.
  • At least two to three years of progressive experience in a hotel or related field preferred.
  • Previous supervisory responsibility preferred.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • 30+ days ago