Front Desk Supervisor - Limelight Mammoth

Front Desk Supervisor

The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in / check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager.

The pay range for this position is $23.00 to $25.00 per hour, actual pay will be dependent on budget and experience.

Applications for this position will be accepted until September 14, 2025.

Supervise front desk operations to ensure a seamless guest experience

Train, mentor, and support front desk staff in service standards and procedures

Assist with check-in, check-out, and reservation management

Handle guest inquiries, complaints, and special requests promptly and professionally

Monitor and ensure compliance with hotel policies and brand standards

Coordinate with housekeeping, maintenance, and other departments for guest needs

Balance daily transactions, process payments, and manage billing issues

Prepare shift reports and communicate key information to management

Maintain a welcoming and professional lobby atmosphere

Support emergency procedures and ensure guest safety protocols are followed

Perform additional duties as assigned by hotel management

Other duties as assigned

Qualifications

Education & Experience Requirements

High School Diploma or equivalent required

College degree in related field preferred

1 year of management experience preferred

3 year of front desk experience preferred

Knowledge, Skills & Abilities

Strong leadership and team supervision skills

Excellent customer service and conflict resolution abilities

Proficiency in hotel property management systems (PMS) and reservation software

Strong verbal and written communication skills

Ability to multitask and remain calm under pressure

Knowledge of hotel policies, procedures, and hospitality standards

Problem-solving skills with a proactive approach to guest and operational issues

Basic accounting and cash-handling experience

Strong attention to detail and organizational skills

Ability to train, mentor, and motivate team members

Familiarity with local attractions, services, and hotel amenities

Ability to work flexible schedules, including nights, weekends, and holidays

Professional appearance and demeanor

Strong time management skills with the ability to prioritize tasks

Ability to maintain confidentiality and handle sensitive guest information

Work Environment & Physical Demands

Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time

Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces

Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

Health, Dental and Vision Insurance Programs

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

Paid Leave Programs

401(k) Savings Plan

Employee Ski Pass

Other company perks