Customer Service Representative

Job Description

Job Description

Our client, a leading organization in the logistics and customer service industry, is seeking a dedicated Customer Service Representative to join their dynamic team. As a Customer Service Representative, you will be an essential part of the customer support department, working closely with team members to ensure exceptional service delivery. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Job Title : Customer Service Representative

Location : Benicia, CA

Pay Range : $19.00 / hr

Shift : Monday - Saturday 11 : 00 AM to 7 : 30 PM (Off Wednesdays and Sundays)

What's the Job?

• Assist customers and business partners via telephone and email to address inquiries and resolve issues
• Handle customer complaints in a calm, professional manner, ensuring customer satisfaction
• Diagnose, assess, and resolve problems or issues related to delivery and service
• Monitor the progress of delivery routes to ensure timely and accurate deliveries
• Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders

What's Needed?

What's in it for me?

Upon completion of waiting period, associates are eligible for :

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.