Product Support Associate

Job Title :

Product Support Associate

Location :

National Harbor, MD (Hybrid)

Type : Full Time

Compensation :

$50,000 to $60,000 DOE, Annually

Are you passionate about technology, love solving problems, and thrive in fast-paced, innovative environments? Cloudforce is looking for a customer-focused individual to become a Product Support Associate for our groundbreaking nebulaONE platform. Here, you'll be the frontline hero helping clients maximize the power of our genAI solution, working alongside a collaborative team that values curiosity, growth, and exceptional service.

Responsibilities

• Work closely with the development team to understand product requirements and provide feedback on potential issues.
• Communicate customer issues with the development team and collaborate to ensure they are addressed in future releases.
• Assist in creating and updating user documentation, FAQs, and support materials to enhance customer experience.
• Respond to inquiries and troubleshoot technical issues related to cloud infrastructure, applications, and services, while following established procedures and policies.
• Respond to inquiries and troubleshoot technical issues related to software product while following established procedures and policies.
• Manage and prioritize support desk tickets and escalate issues as necessary.
• Other duties, as assigned.

Qualifications

Preferred Skills and Experience

About Us

Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in cloud computing, and we are driven by opportunities to make life better through thoughtful technology. We aim to make cloud solutions accessible for businesses, app developers, and entrepreneurs.

We offer opportunities to learn, grow, and be part of a team that values openness, inclusiveness, and community involvement. We believe in making each individual feel like part of the team through team activities, charitable work, and growth opportunities.

We are committed to innovation that optimizes workdays and drives outcomes.

Equal Opportunity

Cloudforce is an Equal Opportunity / Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

Benefits and Perks

P.S. : Check out our careers page for more details : www.gocloudforce.com / careers /

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