Client Success Director

Job Description

The Client Success team for Verisk’s Personal Lines Property Underwriting group is a customer-facing function of our Product Management team.

Providing client-focused engagement and solutions is a key pillar of the growth strategy of our business, along with the ability to work cross-functionally between the sales team and product team to create a seamless and high-value customer experience.

The Client Success Director will be critical in the development of go-to market strategies and collateral for our suite of Personal Lines Property Underwriting products.

The Client Success Director will have thoughtful, product-focused involvement within key customer opportunities and existing accounts alongside our sales partners.

The Client Success Director will be a key contributor to the execution and maintenance of our customer segmentation strategies developed to ensure that our customers have access and exposure to the right products and strategies to help them be successful.

This is a remote role, with potential for limited travel as needed.

Responsibilities

• Gaining a deep understanding of our Personal Lines Property Product offerings and how these offerings help our customers achieve their goals
• Engage with Product Leaders in the development of go-to market strategies for our Personal Lines Property Underwriting suite of products
• Identifying key growth and expansion opportunities within our existing customer base by understanding business needs and account patterns, alongside our sales partners
• Development and support of key go-to market collateral, working closely with our Marketing Partners
• Support Product Leaders in the development, maintenance and implementation of customer segmentation strategies
• Responsibility for development of customer-specific pitches, solution engineering, and pricing alongside Product Leaders, Sales and Marketing Partners

Qualifications

• 7-10+ years experience in a customer-facing role
• Previous B2B and / or Insurance industry experience
• Strong verbal and written communication skills, along with an ability to work cross-functionally with a broad range of internal teams and external clients
• Skilled in providing creative and strategic problem-solving solutions to key business needs
• Strong relationship, organizational, project management, and time management skills; adept at prioritizing and managing competing priorities within a dynamic work environment
• Ability to influence and lead others to achieve success

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale.

We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.

We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas.

Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and / or expression, sexual orientation, veteran's status, age or disability .

Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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