ServiceNow Architect

Duration : 6+ Months Location : Hybrid in Santa Clara, CA

Responsibilities / Requirements :

We are looking for a UI Builder domain expert who will work directly with ServiceNow UX decisionmakers, prototype and develop custom workspaces and widgets in UIB / Seismic, effectively communicate UI needs to a large offshore project team and coach them in UI Builder as needed.

We are seeking an experienced ServiceNow Developer with a minimum of 5 years of hands-on expertise on the ServiceNow platform. The ideal candidate will be a domain expert in UI Builder and a strong Seismic developer and have strong technical knowledge in Scripting and Service Portal, and be conversant in Flow Designer, Integration Hub, and Rest Integrations, with added advantage if certified application developer and experienced in CSM, NowAssist, and Agentic AI implementations.

Key Responsibilities :

• Design, develop, and customize applications on the ServiceNow platform to meet business needs.
• Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
• Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
• Utilize UI Builder to design and configure modern, scalable user interfaces.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Support CSM (Customer Service Management) implementations with configuration, customization, and integration.
• Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
• Ensure compliance with coding standards, performance optimization, and platform best practices.
• Troubleshoot, debug, and resolve issues within ServiceNow applications.

Required Qualifications :