Maître'D

Job Description

Job Description

Join us for an exciting new Mediterranean restaurant, located right by Little Island, and be a key player in crafting unforgettable culinary experiences for our guests.

Position Summary :

We are seeking a polished, hospitality-driven Maître D’ to be the face of our guest experience. As the first point of contact, you will set the tone for service by warmly welcoming guests, managing reservations and walk-ins, and ensuring a seamless flow of dining room operations. You are a natural host, brand ambassador, and service leader who thrives in a fast-paced, high-profile environment.

Tasks / Responsibilities :

• Greet every guest with professionalism, warmth, and enthusiasm
• Manage nightly seating chart and dining room flow to optimize table turns and guest experience
• Oversee reservation platforms (RESY) and phone / email inquiries
• Maintain a detailed knowledge of VIP guests, frequent diners, and special occasions
• Communicate guest preferences, allergies, or notes to FOH / BOH teams effectively
• Handle waitlists, quote accurate wait times, and communicate status updates clearly
• Lead front desk team (hosts / hostesses), ensuring high standards of appearance and demeanor
• Support coat check, special events, and private dining coordination as needed
• Resolve guest complaints or concerns diplomatically and promptly, escalating as needed
• Monitor dining room atmosphere—lighting, music, guest satisfaction—and adjust accordingly

Qualifications

2+ years of experience as a Maître D’ or Lead Host in a high-volume NYC restaurant or hospitality venue

Impeccable grooming, communication skills, and guest-focused mindset

Deep understanding of hospitality etiquette, pacing, and reservation dynamics

Familiarity with POS systems and reservation software (Resy / Toast)

Calm and composed under pressure, excellent multitasking skills

Flexible availability including nights, weekends, and holidays

Knowledge of fine dining, wine, and culinary trends is a plus

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.