Client Relations Associate

As a Client Relations Associate, you will be the first point of contact for current, prospective, and new residents. Your role is crucial in creating a welcoming and positive first impression.

KEY RESPONSIBILITIES

• Warmly greet all customers as they enter.
• Answer phone calls promptly and courteously, ideally within three rings.
• Maintain up-to-date knowledge of room availability and manage reservations.
• Effectively sell rooms to guests both in-person and over the phone, including posting daily ads online.
• Handle all cash and charge transactions with accuracy.
• Secure cash drops in the safe at the end of your shift.
• Keep meticulous records of room statuses and follow closing procedures, including deposit slips and setting alarms.
• Process work orders from residents systematically.
• Receive and distribute mail for residents.
• Ensure the office is clean, organized, and welcoming.
• Perform additional tasks as assigned.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum of 6 months experience in customer service.
• Must be legally authorized to work in accordance with State and Federal regulations.

PHYSICAL DEMANDS

• Ability to stand and walk continuously during each shift.
• Capacity to bend, lift, and carry items weighing up to 25 pounds.
• Engage in frequent face-to-face interactions with customers.
• Skills to multitask efficiently and maintain a positive attitude in a busy environment.

WORKING ENVIRONMENT

• Typical shifts are 8 hours long, including weekends and holidays, 5 days a week.
• Adherence to company uniform and hygiene standards is required.
• Enjoy a fun, fast-paced, and energetic workplace.