Health and Human Services Case Manager

Job Description

Job Description

Position Title : Health / Human Service Case Manager I

Location : Smyrna, Delaware

Full-Time

Pay Rate : $20.00 per hour

Monday through Friday 8am to 4 : 30pm

The Health / Human Services Case Manager I is involved in assisting clients with applying for Long Term Supports and Services (LTSS) Medicaid.

Job Responsibilities :

• Responsible for case management by assisting clients to meet personal, social, health and economic needs.
• Applying person-centered planning approach to support and engage with Delawareans needing services to age in place
• Makes referrals and assists clients in applying for LTSS Medicaid.
• Maintains a caseload, determines initial and ongoing eligibility for services.
• Conduct home visits to client’s location.
• Complete activities by the due date.
• Respond to routine calls / emails within 2 business days of contact.
• Utilize companies database, Outlook Calendar, Tracking Assessing Planning (TAP), ASSIST Worker Web (AWW), Vital Statistics, and Delaware Medicaid Enterprise System, (DMES), for casework activity.
• Check New Referral saved search daily to retrieve referral.
• Contact participant to complete an application over the phone and in person.
• Monitor application process from start to decision including gathering documents as requested by DMMA for processing.
• Other duties assigned by the supervisor.

Knowledge, Skills and Abilities :

Job Requirements : Have education, training or experience demonstrating competence in the following areas.