Tier 2 Desktop Support (Onsite)

Job Title :

• Tier 2 Desktop Support (Onsite) Location : Mount Laurel, NJ Duration : 06 Months Job Description : This position provides combined hardware, helpdesk, and application support for the organization.
• The ideal candidate is detail-oriented, customer-focused, and able to independently manage tasks across device imaging, equipment logistics, application troubleshooting, and frontline support for mortgage systems.
• They will work closely with end-users, IT teams, and business stakeholders to ensure smooth device deployment, timely ticket resolution, and optimized application performance.
• The role supports ongoing hardware refresh projects, new-hire onboarding, daily mortgage application user needs, and general IT operations.
• The ideal candidate must bring strong laptop imaging and hardware troubleshooting experience, including printers and scanners, as well as experience supporting business applications and resolving Level 1 tickets.
• They must be comfortable acting as the first line of support for mortgage applications, managing technology requests, and escalating issues appropriately.
• Strong communication, excellent customer service etiquette (in-person and remote), and the ability to work under pressure are essential.
• Candidates should also be proficient with MS Office, experienced with Active Directory, and capable of maintaining organized documentation while working independently with minimal supervision.

Day to Day Responsibilities :