IT Service Desk Engineer- 3rd Shift

Job Description

Job Description

Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace!

Impact is a leading national managed services provider, specializing in : IT & Cloud, Cybersecurity,  Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

Overview

Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 1 and 2 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.

Impact's Unified Support Service Desk provides 24 / 7 / 365 client support. The available Third Shift options are :

• Saturday-Tuesday : 12 AM-11 AM
• Monday-Friday : 12 AM-9 AM

The Brand-New USO : Impact Networking’s 24 / 7 Customer Service Center

Responsibilities

Technical

Documentation and reporting

General

What We Are Looking For

Required Skills and Experience

Valued Skills and Experience

Valued Certifications, Licenses, Registrations

Why Join Us?

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.

At the heart of everything we do are our core values, which guide how we work, grow, and succeed together :

Benefits

Up to 20 days of PTO

Up to 7 Paid Sick Days

12+ paid holidays

Paid Parental Leave

Comprehensive Health, Disability Life, Dental and Vision Plans

401(K) & retirement plans

Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s)

Continued education reimbursement

On-going training & development opportunities

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $59,500-$70,500.

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!

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