Outreach Program Assistant- Part time

Outreach Program Assistant

The Outreach Program Assistant provides afternoon, evening, and occasional Saturday front-line support for the PaCE and the Adult Education Departments by answering questions, assisting Adult Ed students with paperwork, accepting PaCE registrations, collecting payments for PaCE when applicable, making appropriate referrals, and providing support to instructors. This position monitors evening activities to support a secure and orderly learning environment.

Description of Essential Duties :

• Provides customer service by serving as receptionist - greeting Outreach Center visitors and students, answering questions, assessing student needs, making appropriate referrals, and providing directions.
• Answers a multi-line telephone system and directs calls to the proper person / department or takes messages when needed.
• Assists students with completing Adult Education enrollment paperwork and administers standardized assessment tests.
• Accepts PaCE registrations (in-person and by phone) and secures payment.
• Provides support to evening instructors. Assists with basic technical issues if ITS Help Desk is not available.
• Contacts students about class status / changes to upcoming or current PaCE classes.
• Contacts students who have completed PaCE career classes and records responses.
• Tracks PaCE post-class evaluation responses and information on PaCE registration forms.
• Orders / distributes office supplies for PaCE and resolves vendor issues.
• Mails PaCE schedules and flyers to BHC locations, libraries, and organizations. Notifies past and current PaCE students of upcoming classes and job opportunities through emails.
• Performs College for Kids and CommUniversity duties including but not limited to answering questions regarding the programs and entering student evaluation responses.
• Maintains confidential student files and records.

Description of Other Job Duties :

Overall Accountabilities :

Principal Working Relationships :

Education and Experience :

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.)

Black Hawk College does not sponsor employment visas. Black Hawk College is an AA / EEO employer.