Customer Service Representative

Job Description

Job Description

Description

We are seeking a Customer Service Representative to join our team in Kansas City, MO. In this role, you will be the first point of contact for our clients, providing assistance with inquiries, resolving issues, and ensuring a positive customer experience. Your ability to handle diverse customer needs will help us maintain our reputation for excellence.

Key Responsibilities

• Answer inbound customer calls and emails promptly, addressing inquiries and concerns.
• Provide clear, accurate, and timely information about products, services, and policies.
• Handle customer complaints and resolve issues efficiently, offering suitable solutions.
• Process orders, returns, and exchanges as required.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Document customer interactions and follow up as necessary to ensure customer satisfaction.
• Collaborate with other departments to resolve complex issues.

Skills, Knowledge and Expertise

Benefits