Regional Director Patient Access (East) - Job ID : RDPAE

Regional Director, Patient Access Liaisons

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.

Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.

Guided by our core values of Patients, Science, and Passion, we use our TransCon drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

The Regional Director, Patient Access Liaisons (PALs) will oversee a team of PALs in a dedicated region, ensuring exceptional logistical and educational assistance to patients and caregivers. This role involves strategic planning, team management, and collaboration with various stakeholders to enhance patient access to therapy and improve patient outcomes.

Key Responsibilities :

• Lead and develop the PAL team in a dedicated region, providing guidance, support, and professional development opportunities.
• Collaborate with the Head, Field Operations & Strategic Engagement to develop and implement strategies to improve patient access to therapy, ongoing support, and service delivery.
• Collaborate with Commercial Training & Development to coordinate comprehensive training and onboarding programs for new PALs, ensuring proficiency in program protocols and procedures and fostering a culture of continuous learning.
• Provide ongoing coaching and development opportunities to enhance the skills and knowledge of team members.
• Assist the PAL team with prompt resolution of escalated patient inquiries.
• Collaborate with cross-functional team leadership, as well as external vendors to address patient access or treatment barriers.
• Identify opportunities for process improvement and lead initiatives to enhance operational efficiency and patient experience.
• Monitor and analyze patient and care team feedback and data in performance reports to proactively identify trends and areas for improvement.
• Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product quality complaints.
• Ensure compliance with all relevant regulations and standards.
• Prepare and present reports on team performance to senior management.

Salary Range : $200k-215k / year commensurate with education and experience, plus eligibility for a discretionary target bonus and a comprehensive benefits package, including Long-Term Incentives.