Talent.com
Schahet Hotels
Front Desk SupervisorSchahet Hotels • University City, Missouri
Front Desk Supervisor

Front Desk Supervisor

Schahet Hotels • University City, Missouri
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

GENERAL OVERVIEW: Oversees the front desk operation during the shift while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

REPORTING RELATIONSHIP: Responsible to guests. Reports directly to Front Office Manager.

APPEARANCE STANDARDS: Must wear a uniform provided by the hotel and a nametag. A neat and clean appearance must be maintained at all times.

KNOWLEDGE AND SKILL REQUIRED: High school diploma or equivalent and rooms division experience in a front desk operation. Supervisory experience, ability to build high morale and group commitments to goals and objectives. Typing, computer aptitude, interpersonal skills. Problem solving, reasoning, and training abilities. Reading, writing mathematical abilities, including basic math.

PHYSICAL ACTIVITIES AND REQUIREMENTS: Speaking, listening, and moving about, usually while standing up for a significant portion of the workday. .

FUNCTION OUTLINE:

Duties:

  • Same duties and skills as Guest Services Representative.
  • Responsible for all policies and procedures at the front desk as well as handouts and franchise club benefits.
  • Supply the Front Desk Manager a bi-monthly inventory of guest supplies and office supplies (folios, registration cards, handouts, pens, paper clips, printer ribbons, etc.).
  • Adhere to and insure all franchise standards are met by all Guest Service Reps.
  • Coordinate with the Front Office Manager and Supervisors the work schedule for the following week: due date, Tuesday, 3 PM.
  • Work closely with FOM for future maximization of revenue through Yield Management, how to handle oversells, and to coordinate the same with the Manager On
  • Duty, Sales (if a group is involved), and any other staff that is affected.
  • Direct the operations of the front desk in the absence of the Front Office Manager.
  • Coordinate with the FOM the hands on training of all new GSR’s in connection with the formalized training documents that are standards of the franchise training programs.
  • Act as an advisor in hiring firing, coaching and counseling of front office personnel, with final decisions up to the FOM.
  • Ensure complete customer satisfaction
  • Provides recommendations for employee discipline, recognition and performance evaluation to support the career development of employees under their supervision.
  • Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.
  • Makes recommendations as to hiring, firing, advancement, promotion or any other change of employee status.

**PLEASE NOTE: The aforementioned general function outline is not to be considered by the employee as all-inclusive. The employee may be required from time to time to execute tasks other than those duties specifically defined above. Should the employee be asked to perform such a job, the employee will comply with the request and do so to the best of his/her abilities. The employee hereby understands and agrees he/she will be responsible for performing the duties described above as well as any tasks so required of him/her.

Create a job alert for this search

Front Desk Supervisor • University City, Missouri

Similar jobs

Front Desk Associate (SA)

The Edge Fitness Clubs LLCSaint Ann, MO, United States
Full-time

You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Comb... Show more

 • Promoted

Store Supervisor

Honey Baked Ham Co. LLCSaint Louis, MO, United States
Full-time

Join the #HamFam! After more than 65 years, The Honey Baked Ham Company continues to be a successful, family-owned business, serving customers at our 425+ retail locations across the United States.... Show more

 • Promoted

Front Desk Supervisor

Fairfield Inn & SuitesSt. Louis, MO, USA
$18.50 hourly
Full-time
Quick Apply

We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals! The scope of this position is to ensure the satisfaction of our guests, focus and train ... Show more

Area Supervisor

Ross Stores, IncAlton, IL, United States
Full-time

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growt... Show more

 • Promoted

Planet Fitness Front Desk Representative

Midwest BrandsFestus, MO, United States
Full-time

Planet Fitness Front Desk Representative.We are an equal employment opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, ... Show more

 • Promoted

Store Clerk #611 -Herculaneum - Thur-Sun 11p-7a

QuikTripHerculaneum, MO, United States
Part-time

At QuikTrip, Part-Time Clerks provide quality customer service, complete assigned store tasks and meet operating standards by complying with and supporting QT Policies & Procedures, QT Purpose and ... Show more

 • Promoted

Assistant Store Manager

Community Choice Financial Family of BrandsArnold, MO, US
Full-time

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store.You’ll develop your leadership skills in real-time b... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCFestus, Missouri, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Front Desk Clerk - Hilton Frontenac, St. Louis, MO

Hotel EquitiesSaint Louis, MO, United States
Full-time

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable.Responds in a professional and courteous manner to arriving, depa... Show more

 • Promoted

Front Desk Associate - Part Time

ScenthoundSaint Louis, MO, United States
Part-time

Scenthound is a new concept in dog care.We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness.Energetic, fun-loving work environment.Competit... Show more

 • Promoted

Front Desk Supervisor - Residence Inn / Courtyard by Marriott - St. Louis MO, West County

Midas HospitalitySt. Louis, MO, USA
Full-time
Quick Apply

Front Desk Supervisor - Residence Inn / Courtyard by Marriott - St.Midas Hospitality is recognized as one of the Top 100 U.Employers in 2021 (by MogulRecruiter).Ranking #30 for talent, #13 for... Show more

Retail Supervisor-WEST COUNTY CENTER

Bath & Body WorksSaint Louis, MO, United States
Full-time

Description Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores  At Bath & Body Works, everyone belongs.We are committed to cre... Show more

 • Promoted

Front Desk Agent (Swing Shift)

CoralTree HospitalitySaint Louis, MO, United States
Full-time

The Front Desk Agent serves as the first point of contact for guests at Magnolia Hotel and is responsible for delivering exceptional customer service while managing front desk operations efficientl... Show more

 • Promoted

Front Desk Clerk

Marriott InternationalSaint Louis, MO, United States
Full-time

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Process all payment types such as room charges, cash, checks, debit, or... Show more

 • Promoted

Front Desk & PBX Clerk

Boyd GamingSaint Charles, MO, United States
Full-time

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States.Never conte... Show more

 • Promoted

Sales Supervisor

Republic ServicesBridgeton, MO, United States
Full-time

The Sales Supervisor assists the Sales Manager or General Manager with planning, organizing, directing and coordinating the activities of the sales function for an assigned division or business uni... Show more

 • Promoted

Department Supervisor- West County Mall

H&M GroupSaint Louis, MO, United States
Full-time

As a Department Supervisor, you will be responsible for supporting the sales and profit goals in the store by executing a plan to deliver the best customer experience in the department and overall ... Show more

 • Promoted

Retail Front End Supervisor - Full-Time

Burlington StoresSaint Louis, MO, United States
Full-time

Burlington Stores Full-Time Customer Service Supervisor Or Full-Time Selling Floor Supervisor.At Burlington, we embrace the many facets of diversity that strengthen our communities where we live an... Show more

 • Promoted

Shift Supervisor

CVS HealthArnold, MO, United States
Full-time

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more

 • Promoted

Customer Experience Supervisor I - Alton Sq

JCPenneyAlton, IL, United States
Full-time

Customer Experience Supervisor.As the Customer Experience Supervisor, you are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer ser... Show more