Business Operations Specialist - Patient Engagement

Business Operations Specialist - Patient Engagement

As a Business Operations Specialist - Patient Engagement you will be joining the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

This will have 2-3 days on-site.

Responsibilities

Responsible for coordinating and executing departmental initiatives related to digital, data, and patient engagement activities. This role supports the Patient Innovation & Engagement Strategy Lead by implementing strategic solutions that integrate the patient voice into decision-making processes and enhance the patient experience. The coordinator collaborates with internal stakeholders and team members to ensure successful execution of projects and initiatives.

Duties, Responsibilities, Activities :

• Project Support : Assist the Strategy Lead in key projects such as search engine optimization, action memo portal, data lake, etc.
• Tools and Reporting : Utilize Microsoft tools, Teams functionality, and Smartsheet to create reports, dashboards, and track deliverables.
• Meeting Support : Provide support for key internal meetings as needed.
• Patient Engagement Activities : Support patient engagement activities, including patient journeys, patient dialogues, webcasts, and global patient day.
• Communication and Collaboration : Collaborate with the communications team to execute initiatives, track progress, and provide status updates.
• Legal and Compliance : Engage with legal and compliance teams to ensure adherence to guidelines and obtain necessary guidance for projects.
• Coordination and Support : Coordinate and provide support to patient engagement leads as required and approved by the lead.
• Metrics and Reporting : Maintain and develop trackers, create dashboards to monitor team activities, and report key metrics.
• Project Execution : Manage end-to-end processes of project execution and delivery, ensuring successful completion and on-time delivery.
• Stakeholder Engagement : Establish and maintain trusted relationships with internal and external

Qualifications

Requiremnts :

What ICON can offer you :

Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.Our benefits examples include :

Visit our careers website to read more about the benefits of working at ICON.