Operations Lead

Operations Lead

Location : Philadelphia, PA (Hybrid) Department : Operations Reports To : Partner Support Operations Manager Hours : M-F 9 : 00am 5 : 30pm

Position Summary

Medical Guardian is seeking a detail-oriented and proactive Operations Lead to oversee and support the execution of critical operational processes. This role is responsible for monitoring order fulfillment, device activation, and partner order management while ensuring compliance with service-level agreements (SLAs). The Operations Lead will serve as a subject matter expert for operational systems and processes, collaborating with internal stakeholders to drive efficiency, resolve issues, and improve the member experience.