AV / IT Sales Support Engineer

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home / office workplace, monthly "Free Fridays", and early shutdowns on Fridays throughout the year (including half-days during the summer).

So, if you want to join a "Best Place to Work" company and make the world say wow, let's talk.

Sony Electronics Inc. has an opportunity available for a Sales Support Engineer within the Imaging Products & Solutions of Americas - Professional Display Solutions Group. This is a remote work from home position based in the Chicago metropolitan area the Sales Support Engineer provides technical sales support to a territory comprised of 11 states (ND, SD, MN, IA, WI, IL, IN, KY, WV, OH, and MI). You will be supporting Sony PDSA Account Managers, Sony Resellers, System Integrators, & their sales force. You will be providing support in the form of product demos, product clinics, and product training sessions, as well as, assisting the B2B Reps and Account Managers in closing sales.

As an AV / IT Sales Support Engineer, a strong understanding of the various networks, computer operating systems, and computer infrastructures, in order to determine the best solution for our customers. Some of the products and technologies that you will be supporting are Professional Display products including projectors and large format LCD displays, PTZ cameras, direct-view LED products, Digital Signage products, cloud-based display orientated solutions and analytic devices including hardware and software. In addition, you will serve as subject matter expert on IoT technologies, Digital Signage, dvLED, and product applications within multiple vertical markets.

Responsibilities

Your duties will include providing in-person and virtual dealer product support, resolving technical issues with Sony products in the field, and ensuring that Resellers, Sales Reps, Distributors and System Integrators have all the technical material to meet their requirements, including the Dealer Service Department. You will also be supporting key customers through post-sales support, including making sure firmware and software updates have been installed on products; and escalating when needed to the Sony Service Organization when physical repair is deemed necessary.

Other important responsibilities in this position will include gathering information and providing feedback to Marketing & Product Management on Sony product issues and driving product challenges to final resolution. Additionally, you will be providing feedback to Product Management on competitive information affecting sales of Sony products. This will include supplying monthly reports on wins and losses of business and competitive information, acting as a liaison between Sales and Marketing / Product management. Lastly the SSE will be providing support for and attending regional and national shows and demonstrations, as required.

Minimum Requirements

• BS in Electrical Engineering or Computer Science; In lieu of a BS in Electrical Engineering or Computer Science, must have a High School diploma or equivalent and 8 years of directly related experience
• Strong presentation skills
• In-depth understanding of computers and their operating systems such as Windows 10 as well as background in understanding cloud platforms and IoT technologies, Digital Signage, dvLED, and application within the Education marketplace
• At a minimum, must have Intermediate skill level in MS Power Point and Excel Must be able to generate and modify Power Point and Excel presentations to meet customer and sales requirements
• Must be able to lift 45 pounds
• Must be able to travel 65% of the time, as required

Preferred Skills

The anticipated base pay range for this position is $63,120 to $84,161. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job.

In addition to a competitive base salary, this position is also eligible for an annual corporate bonus plan, which is based on company performance and is not guaranteed, and a comprehensive benefits package including healthcare benefits (medical, dental, and vision), paid medical leave, a 401k plan with matching company contributions, vacation time, education assistance, student loan assistance program, eighty hours of paid sick leave time annually, and up to twelve weeks paid parental leave.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC.

Sony Electronics Inc. and Sony of Canada Ltd. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at talenthelp@am.sony.com, or you can mail your resume to : Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.

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