Customer Service Technician- Dental Experience Required

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need.

Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX WCDL Dental in Hawthorne, CA for a Diagnostic Technician.

The regular hours for this position are 8 : 00 to 5 : 00 , Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including : health, dental, vision, disability, and life insurance;

paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position :

• Provide technical assistance to our customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
• Responsible for continuous education on new dental products and fabrication technics
• Responsible for documenting all customer interaction using company provided software

Skills and Abilities Required :

• Strong verbal and written communication skills
• Strong computer skills MS Office Excel, Word, Outlook
• Detail-oriented ability to manage multiple projects / assignments at one time
• Dependable, Team Player,
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks

Minimum Education and Experience Required :

• Preferred 2 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
• Knowledge of digital production such as CAD / CAM & IOS is preferred.
• Must possess great customer service skills to interact with Dentist.
• Intermediate computer skills are required.
• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
• Dental assistant experience preferred
• High School Diploma / GED
• A minimum of 2 years of successful customer service work experience within a call center or related heavy customer contact experience
• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)

Competencies

• Patience
• Attentiveness
• Clear communication skills
• Knowledge of the Product
• Ability to use positive language
• Acting skills
• Time management skills
• Ability to read’ customers
• A calming presence
• Goal-oriented focus
• Ability to handle surprises
• Persuasion skills
• Tenacity
• Closing ability
• Empathy
• Willingness to learn
• Ability to Admit You Don’t Have the Answer
• Thick Skin

Hazardous Materials or Equipment Used :

• All Office Equipment
• Potential Exposure to Bloodborne Pathogens

Physical Requirements :

• May have long periods of sitting at desk and intermittently answer the telephone.
• Regular need to write or use a keyboard to communicate through written means.
• Some lifting between 0 to 10 lbs. may be required.
• Travel may be required up to 5 % of the time
30+ days ago