Regional Director, Field Operations - East

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech and GenMobile.

Department Summary

As the Regional Director of Field Services, you will report directly to the VP of In-Home Services Field Operations, serving as a pivotal leader within our organization. You will be responsible for the strategic direction and operational excellence of a multi-state region, leading a field organization to achieve critical business objectives and deliver an unparalleled customer experience. This role is ideal for a dynamic, results-driven leader who excels at optimizing complex operations, fostering high-performing teams, and driving significant P&L impact.

Job Duties and Responsibilities

• Strategic Leadership & Execution : Provide visionary leadership and execute strategic initiatives across a large operational region, ensuring alignment with overall IHS and company goals. Drive the implementation of best practices, process improvements, and innovative solutions to enhance business performance and customer satisfaction.
• P&L Management & Fiscal Oversight : Hold full fiscal responsibility for the region, including meticulous budget development, forecasting, and expense management. Analyze key financial metrics and develop data-driven strategies to optimize profitability and operational efficiency.
• Operational Excellence : Oversee all aspects of regional field operations, including installation, service, troubleshooting, and home automation. Implement and monitor robust performance metrics to ensure regional teams consistently achieve service level agreements (SLAs), quality standards, and productivity targets.
• Talent Leadership & Development : Lead, motivate, and develop a diverse workforce encompassing thousands of direct and indirect reports (including Field Service Managers, Operations Managers, and a large technician base). Champion a culture of accountability, continuous improvement, and employee engagement, focusing on talent acquisition, retention, and career progression within the region. This includes strategic oversight of hiring, training, and development programs.
• Customer Advocacy & Satisfaction : Act as the ultimate advocate for the customer, ensuring regional teams consistently deliver exceptional service and uphold DISH's commitment to 100% customer satisfaction, directly contributing to our J.D. Power award-winning legacy.
• Performance Analysis & Improvement : Conduct regular, in-depth business reviews and analyze regional performance data to identify trends, diagnose challenges, and formulate dynamic action plans for continuous improvement across all operational units (sales, operations, installation).
• Market & Industry Insight : Develop a deep understanding of each market's unique strengths, challenges, and opportunities through rigorous data analysis, field observations, and active engagement with local teams. Translate insights into actionable strategies that drive competitive advantage
• Cross-Functional Collaboration : Foster strong partnerships with corporate departments (e.g., Central Operations, Third-Party Operations, HR, Finance) and other regional leaders to ensure seamless operations and strategic alignment.
• Travel : Ability to travel approximately 50%-75% of the time within the assigned region and to corporate meetings as required.

Skills, Experience and Requirements

Qualifications

Experience

Skills & Competencies

Salary Ranges

Compensation : $170,000.00 / Year - $190,000.00 / Year

Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website .

Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school / graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements : EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )