Operations Delivery Associate, France, Central & Northern Europe

Delivery Associate, France, Central & Northern Europe

Context Travel is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world. Our guests often tell us that we are the best part of their trip, and we take great pride in creating unforgettable moments that are treasured for a lifetime.

We are seeking a Delivery Associate for our France, Central & Northern Europe (FraNCE) region, to support operational workflows (primary focus) within our portfolio, fulfillment, and guide community functions, as well as client and advisor communications for our high-quality tours.

The role reports into the FraNCE Delivery Director (based in France).

Role and Responsibilities

Provide operational and administrative support across our regional portfolio, fulfillment, and guide community functions, including :

• Ensure portfolio fulfillability by verifying tours are accurately displayed, correctly configured, and fully prepared for delivery and making adjustments as needed
• Support product development through research and assistance with the creation of new tour offerings
• Carry out 1 : 1 guide communications related to scheduled tours and daily operational needs
• Partner with regional fulfillment staff, contractors, and external vendors to ensure accurate and seamless delivery of tours
• Process financial transactions including vendor and guide invoicing in a timely and accurate manner

Nurture strong relationships with both first-time and returning clients and advisors

Provide expert guidance on our brand, product portfolio, and the destinations we serve

Assist with booking, modifying, and managing orders efficiently

Client value maximization : Identify opportunities to upsell and cross-sell thoughtfully, maintaining warmth and discretion

Ensure accurate and timely transfer of essential client information to fulfillment teams, partners, and on-the-ground guides

Develop a thorough understanding of end-to-end operations to offer clients clear information, personalized suggestions, and actionable guidance

Proactively identify and escalate client pain points, collaborating across teams to continuously improve processes and service

Additional responsibilities :

What You'll Bring

In Exchange, We Are Thrilled To Offer :

Context Travel is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.