Sr. Product Manager, Retail Operations and Initiatives

Senior Product Manager

Does the opportunity to influence how customers discover products excite you? Do you have experience identifying customer pain points in the shopping experience and implementing scalable solutions to resolve root cause defects? If you answered yes to both, we have an exciting role for you. We are looking for a Sr. Product Manager to join Retail Operations and Initiatives responsible for improving product evaluation as well as other strategic initiatives aimed at improving the customer shopping experience. From Day 1, Sr. Product Managers are given ownership of large scale products, the autonomy to think strategically and make data driven decisions, and the ability to drive significant impact to the customer experience and the business. A senior product manager role with the Retail Operations & Initiatives team provides the unique opportunity to come up with new innovative ideas, launch new initiatives, and make a large impact at scale across numerous product categories. You will shape products and lead solutions while being pushed to grow into a senior leader who thinks big, acts globally, and delivers for customers. At Amazon, we continue to add selection that delights our customers and fulfills their shopping needs. As a Sr. Product Manager, you will develop the vision, roadmap, and success criteria for new features designed to help customers find and evaluate products that deliver the best CX. To improve product conversion, you will leverage AI to identify gaps in the customer shopping journey and implement solutions to improve completeness and consistency of product information. You'll use various technologies to test and optimize UX, engagement, and conversion. Further, you will work with worldwide tech partners and design to influence significant decisions and stakeholders across the company. A successful Sr. Product Manager will be able to understand, prioritize, and manage CX and financial levers as well as technical concepts. The candidate will have excellent product and program management skills, communication proficiency, and motivation to deliver results in a fast-paced environment. Candidates should demonstrate a passion for working on behalf of customers, have a track record of timely delivery of large scale projects, and have the ability to operate independently. Judgment, influence, and creativity are all essential.

Key Responsibilities :

• Defining and implementing new CX features that improve product discoverability for customers.
• Identifying defects in the customer shopping journey and implementing solutions to address root cause issues.
• Translating CX experiences into clearly defined product requirements for engineering teams to implement.
• Managing prioritization and trade-offs of a product roadmap to ensure delivery of a great customer experience.
• Anticipating and resolving strategic issues that impair the product / tech team's ability to deliver.
• Role is global in nature and will occasionally work with teams in other regions.