Operations Training Specialist

Job Details

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Please note, flexibility in schedule will be required based on business needs, this can include working different hours or days. This position is located onsite at our facility in Mansfield, MA. There is no option for remote or hybrid work.

This role administers a variety of training and development programs for associates within assigned Distribution Center(s). Assesses training and development needs. Helps individuals and teams develop appropriate skills and knowledge. Responsible for the planning and execution of learning and development content related to all phases of associate development. Provides training documentation, performance tracking and training delivery. Successful candidates will possess strong data analytic skills and the ability to successfully deliver training materials to new hires, cross training functions, leadership level positions, and to associates that need to improve performance.

Delivers training programs for associates, including compliance, safety, specific job function training and related Standard Operating Procedures (SOP).

Oversees training in all key areas of warehouse operations, including shipping, receiving, quality control, pick, pack, inventory management systems.

Determines training needs and communicates them to their manager and assists with the development of training aids such as instructional materials, handouts, evaluation forms, and visual aids, using a variety of media through contributions as a subject matter expert.

Gather content and design low complexity materials, meet timeline deliverables and deadlines, and communicate risks to project manager / lead in a timely manner as a subject-matter expert.

Recommends changes to course material and training manuals to meet specific training needs.

Participate in the testing and piloting of new training programs and provide valuable feedback to ensure successful future training deployment initiatives.

Assesses associates' skills, talents, performance and productivity, prepare evaluations and make recommendations for improvement.

Onboard new hires and manage training curriculum, identify skill gaps, identify future training needs.

Administers post-training performance evaluations and makes recommendations.

Consistently implements measurement strategies.

Must be willing to work extended hours, as needed, to meet training objectives.

Keeps current on industry needs by attending regular meetings, conferences, and seminars.

Maintains understanding of new educational and training methodology.

Up to 20% travel.

Performs related duties as assigned.

Education : Requires completion of a four-year bachelor's degree and five years' experience or an equivalent combination of experience and education. Training experience is highly preferred. Warehouse experience desirable.

Skills and Abilities :

• Strong organizational skills, attention to detail, ability to meet deadlines.
• Demonstrated knowledge of software technology, and proficiency with remote meeting technologies.
• Ability to review and interpret data; adjust as appropriate.
• Ability to communicate effectively, both orally and in writing.
• Ability to participate and contribute to major organizational change initiatives.
• Excellent problem-solving skills and the ability to resolve issues effectively and efficiently.
• Ability to train others and established learning objectives in a fast-paced and changing environment.
• Effective teambuilding, organizational, and leadership skills.
• Training experience is highly preferred.
• Strong presentation skills.
• Warehouse experience desirable.
• Knowledge of Labor Management Systems and Standard Operating Procedures preferred.
• Experience with Learning Management Systems preferred.
• Familiarity with warehouse operations software and inventory systems preferred.

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com.

Affiliated Companies

Affiliated Companies : AmerisourceBergen Drug Corporation