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Senior Consultant (m / w / x) Customer Success

Senior Consultant (m / w / x) Customer Success

Formel S ConsultingVictorville, CA, US
2 days ago
Job type
  • Full-time
Job description

Senior Consultant (M / W / X) Customer Success

Formel S Consulting is a consortium of independent partners, with the goal of bundling competencies across the entire operational value chain and actively influencing agreed corporate goals with our clients. Under the motto Partnering in Excellence , we unite personalities with years of management experience in fast-growing industries.

In the areas of Business Development , LeadGen / Marketing , Sales and Customer Success , Human Capital as well as Finance & Fundraising , Formel S Consulting supports its clients in building, expanding, and further professionalizing their operational business. Our focus is on companies with disruptive business models in fast-growing industries. Through strong partnerships with globally established media and technology partners, we draw on an extensive network of international and experienced specialists.

To strengthen our network, we are looking for you as a

Senior Consultant (M / W / X) Customer Success

Your tasks :

  • As a trusted advisor, you are the first point of contact for our customers on all customer success questions in your sweet spots
  • You design strategies for various customers for market entry, the expansion of new business areas or offer support for operational issues
  • You actively work on your projects and take responsibility for them end-to-end
  • You work closely with other Formel S Partners and develop solutions together across the entire operational value chain of our customers
  • You manage external partners as well as project teams and ensure a smooth project flow

Your profile :

  • You have at least 5 years of experience in customer success in fast-growing companies, ideally in the media or SaaS environment
  • You have already gained several years of management experience
  • You bring extensive know-how in at least one of the following areas : existing customer management and expansion, onboarding and support processes, up- and cross-selling concepts, knowledge databases, ticketing, feedback management, recommendation management
  • You are technology-enthusiastic and have very good German and English skills
  • You convince with a professional and customer-oriented appearance

    • Your benefits :

  • We offer you a network of experienced founders, consultants, marketing, sales and operations specialists
  • You receive access to top-level management of established startups, VCs, company builders, hidden champions and investment-poor renowned corporates
  • You have the opportunity to work from home office, in the offices of our customers or in our own office
  • You work with the latest technologies and methods in the areas of customer communications & relations, ticketing, analytics & reporting
  • You benefit from excellent further training opportunities through our own team and external sparring partners

    • If you are interested in working in a globally established expert network, value the idea of cooperative cooperation and would like to contribute to making companies more innovative, faster and bigger, we are looking forward to you becoming part of the Formel S network.

    For questions, Danny Mller is available at 030120649250.

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    Senior Consultant • Victorville, CA, US