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Customer Care Coordinator

Customer Care Coordinator

LocumTenens.comAlpharetta, GA, US
30+ days ago
Job type
  • Full-time
Job description

The Customer Care Coordinator will partner with production teams to process clinician bookings including creating / sending booking confirmations, assignment addendums, service agreements and privileging documents. The

Customer Care Coordinator may serve as a liaison between the Company, client, and / or clinician and may also assist Customer Care Specialists with various tasks as assigned.

Processing Clinician Bookings - 100%

  • Assembles a variety of documents including service agreements, provider addendums, client confirmations and privileging documents in a time sensitive manner; makes manual adjustments when needed
  • Manages outstanding documents and shares status with production teams
  • Provides timely follow up on documents pending approval
  • Uploads clinician and client documents into Salesforce
  • Implements Salesforce enhancements and best practice updates into daily routine
  • Provides excellent customer service to internal and external customers including production teams, clients, and clinicians
  • Assists Customer Care Specialists with travel packets and other needs as assigned
  • Attends division production meetings as requested
  • May work on special projects or other duties as assigned

SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY

  • May communicate to clinicians and clients

    • QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

  • High School Diploma or equivalent required; Bachelor's degree preferred
  • 1+ year of related experience preferred

    • KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to adhere to and exhibit the Company Values at all times
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  • Ability to build relationships at all levels - internally and externally
  • Strong customer service mindset
  • Strong organizational and time management skills
  • Ability to work independently
  • Strong communication skills - both oral and written
  • Ability to work with sensitive information and maintain confidentiality
  • Solid critical thinking and problem-solving skills
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    Customer Care Coordinator • Alpharetta, GA, US

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