Operations Associate

A company is looking for an Operations Associate, Customer Success Operations.

Key Responsibilities

Develop an advanced understanding of applications and resolve complex customer issues in collaboration with cross-functional teams

Act as an escalation point for complex support issues triaged by support analysts

Document and train the Customer Success team on new or updated processes

Required Qualifications

5+ years of experience in customer service or project management, preferably in healthcare technology or SaaS

3+ years of experience in creating and optimizing standard operational procedures

Strong experience in technical troubleshooting and problem-solving using SQL

Experience with clinical documentation improvement software or related healthcare applications

Experience in a startup or healthcare company