Data Center Supervisor, Critical Facilities Operations

Overview

Supervisor, Critical Facilities Operations at NTT DATA, Inc. This role supervises the Data Center Technicians and the Facilities Technicians and is responsible for operating and maintaining the data center to achieve optimal uptime and compliance with applicable requirements.

Responsibilities

• Supervises the Data Center Technicians and the Facilities Technicians.
• Operates and maintains data center to assure the most optimal uptime for facilities services (electrical, cooling, etc. as measured by Five 9's).
• Assigns tasks to the CFOps team in compliance with local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for daily operations and maintenance scheduling of non-critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve CFOps goals, including budget reviews, staff planning, NPS, and efficiency.
• Analyzes data center equipment for maximum effectiveness, safety, cost, longevity, and reliability.
• Conducts training with Data Center Technicians on equipment, PMs, QA and CFOps procedures / processes.
• Manages and maintains training documentation and provides documentation to HR.
• Ensures data center operates at maximum efficiency, including evaluating operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving efficiency within budget.
• Works with customers to provide successful installs that exceed expectations.
• Supervises the safety and well-being of all CFOps team members.
• Responsible for shift assignments, timekeeping review and approval, and PTO approval for all assigned technicians.
• Writes and reviews non-critical and critical MOPs, SOPs, SMPs and provides input; supervises their execution and thorough completion.

Knowledge, Skills & Abilities

Education & Experience

Physical Requirements

Work Conditions

Special Requirements

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT GLOBAL Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $89,600 - $123,200. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

NTT DATA recruiters will never ask job seekers for payment or banking information during the recruitment process. All email communications from an NTT DATA recruiter will come from an @nttdata.com address. If you suspect fraudulent activity, please contact us.

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