Engagement Manager

Engagement Manager

Tyto Athene is hiring an Engagement Manager to join our growing team of Cloud and Compliance experts. We're looking for an experienced professional to lead customer engagement and service delivery across our cloud and compliance program. This role requires someone proactive, flexible, and comfortable operating in fast-moving environments without rigid processes. If you have hands-on experience delivering cloud, compliance, or infrastructure projects and a proven ability to manage SOWs, coordinate across technical teams, and keep customers satisfied, this is an excellent opportunity to grow in the cybersecurity, compliance, and cloud space.

Responsibilities :

• Manage and oversee customer engagements, ensuring delivery excellence and customer satisfaction.
• Familiarize yourself with each project's SOW, ensure work stays in scope, and manage changes, risks, and expectations accordingly.
• Lead customer kickoff activities, including presenting kickoff decks and outlining delivery plans.
• Coordinate work across security engineers, build engineers, SecOps analysts, and compliance teamsserving as the orchestrator for all customer-facing delivery needs.
• Manage schedules, resources, and budgets for multiple projects, tracking milestones and communicating status through weekly reports and customer / leadership updates.
• Drive day-to-day customer interactions, internal and external meetings, and follow-ups to ensure all tasks are completed and issues are resolved.
• Oversee project outcomes for compliance-driven programs, including understanding vulnerabilities, POA&Ms, and FedRAMP / FISMA / NIST / CMMC requirements.
• Track and resolve customer tasks and operational issues using GitLab as the primary delivery and ticketing platform.
• Ensure effective alignment, coordination, and accountability across all internal and external stakeholders.
• Identify and escalate financial, operational, or programmatic risks.
• Support projects through transition from implementation to ongoing operational support.
• Manage multiple customers and internal team members simultaneously, leveraging broader reach-back support as needed.

Qualifications : Required :

Desired :

Location : US Remote, must be willing to work east coast hours

About Tyto Athene :

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits : Highlights of our benefits include Health / Dental / Vision, 401(k) match, Paid Time Off, STD / LTD / Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domainsNetwork Modernization, Hybrid Cloud, Cybersecurity, and Enterprise ITempowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly supports Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.