Industrial Engineer I - Continuous Improvement & Control Tower

Description

About FreshDirect

At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple : bring the best, freshest food directly from the farm to people's home - faster, fresher, and smarter than anyone else.

We are not just a food company - we are a technology powered, customer obsessed team building the most innovative end to end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers' door at peak freshness. It's grocery shopping reimagined and we are just getting started.

If you are passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build future of food with us.

The Role

Join FreshDirect as an Industrial Engineer I - Continuous Improvement & Control Tower and put your problem-solving skills to work where it counts. You'll optimize the heartbeat of our plant operations, leading to data-driven improvements that boost speed, quality, and customer satisfaction. If you're excited by fast-paced challenges and want to make a visible impact every day, this is the role for you.

What you'll do

• Subject Matter Expert on the Control Tower

Plant outbound operations are tactically run from the Control Tower. It is the responsibility of the Control Tower to ensure every customer gets their order on time in full. On the job training will be provided for this role.

o Work with Control Tower team on both shifts to manage and improve Control Tower processes

o Ensure compliance to Control Tower SOPs

o Support any projects that require changes in Control Tower processes

o Create and conduct training required for any new Control Tower functions

o Identify and execute process improvements in Control Tower processes

o Work with ERP to resolve any concerns related to the Control Tower

o Be the operations representative for system change management

o Weekly downtime coordination

o Oversee all Control Tower training

o Support running the Control Tower during critical times of the year

o Design solutions for business needs related to capacity, productivity, quality, and service

o Collect and analyze data to quantify and validate process improvements

o Manage projects from start to finish, including cost justification, project planning, execution, training, and go-live support

o Work with plant operations, maintenance, engineering, and ERP teams, and with external vendors as needed, for project execution

o Provide plant operations support as needed

Support plant and transport project improvement initiatives.

Qualifications

Why Join FreshDirect?

Our Culture

We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity

We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization.