Technical WriterOscar • Philadelphia, PA, United States

Technical Writer

Oscar • Philadelphia, PA, United States

21 hours ago

Job type

Full-time

Permanent

Job description

Oscar is working with a leading data transformation organization that is looking for an experienced Technical Writer to join their team.

As the Technical Writer , you will be responsible for creating and maintaining all customer-facing technical guides, including : Quick-start guides, Feature walkthroughs, API or integration guides, Troubleshooting workflows, FAQs and “How-to” articles.

Key Responsibilities :

Draft clear, structured step-by-step instructions supported by screenshots, examples, and error-state explanations.
Publish and maintain a public knowledge base that reduces support tickets through self-service.
Translate engineering updates into digestible user documentation.
Ensure documentation stays synced with product evolution and UI changes.
Maintain consistent terminology, formatting, and structure across all help content.

Qualifications :

2–5+ years experience creating technical documentation for SaaS products.

Ability to break down complex systems into simple, accurate explanations for both technical and non-technical users.

Experience writing : Standard operating procedures (SOPs), Troubleshooting scripts, API / integration notes, User journeys and feature workflows, and Release notes (structured and detail-oriented)

Prior work in a support engineering, product support, or technical support role.

Proficient in debugging customer issues and documenting outcomes.

Familiarity with SaaS concepts : permissions, roles, error codes, integrations, tenant vs. system-level features.

Comfortable with log interpretation, repro steps, and root-cause documentation.

Recap :

Location : Philadelphia, PA (Hybrid)

Type : Full time Permanent

Rate : $110k - $140k annual salary dependent on relevant experience

If you think you're a good fit for the role, we'd love to hear from you!

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Technical Writer • Philadelphia, PA, United States

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