Benefits Operations Manager

Benefits Operations Manager

The Benefits Operations Manager is responsible for the accurate execution, compliance, and optimization of all employee benefit programs. This role ensures a seamless employee experience through operational efficiency and integrity using process management, data validation, and system integration oversight. The position serves as the primary point of accountability for benefits-related compliance with federal and state regulations and LOA program management. It also drives continuous improvement in plan administration by leveraging HRIS platforms to drive automation, resolving escalated issues, managing file feeds, and ensuring the accurate flow of data between internal systems and external partners.

Primary Responsibilities :

• Act as technology liaison between benefit platforms and internal systems.
• Support long-term planning through benchmarking and competitive analysis of industry benefit practices.
• Identify and implement operational improvements, including automation of manual processes and policy enhancements.
• Lead initiatives to align benefits operations with the organization's total rewards philosophy and future-of-work strategies.
• Manage the relationship with external analytics vendors, including oversight of deliverables, service levels, and data integrity.
• Collaborate closely with internal data analytics and HRIS teams to align on data sources, reporting standards, and business intelligence strategy.
• Develop and maintain dashboards, reports, and metrics for internal stakeholders and leadership teams to support benefits program performance, compliance, and strategic planning.
• Analyze benefits program utilization and trends to recommend strategic changes that support workforce health, productivity, and cost management.
• Maintain data integrity by managing system integrations, resolving file errors and ensuring smooth data flows between HRIS and vendor platforms.
• Serve as a thought partner to senior HR leaders in the design of scalable, employee-centric leave and wellness solutions.
• Contribute to risk mitigation strategies by proactively identifying regulatory or vendor performance issues and developing resolution plans.
• Oversee administration of state Paid Family Medical Leave (PFML) programs, regulatory sick leave plans, and company absence policies.
• Partner with the Leave Specialist team on managing disability, leave of absence, and accommodation programs, including vendor management and governing compliance.
• Ensure timely and accurate execution of state filings, compliance documentation, and leave / disability reporting.

Minimum Education and Experience Required :

Preferred Qualifications :

Skills and Competencies :

Working Conditions :

Benefits : Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including : Medical, Dental, Vision, Life, STD / LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Labcorp is proud to be an equal opportunity employer : Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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