Customer Engagement Team Leader

Customer Engagement Team Leader

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Toms of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hills Science Diet and Hills Prescription Diet. Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world. Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live. A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work / life effectiveness.

The Customer Engagement Team Leader for Target drives satisfaction, strengthens the Colgate-Target partnership, and optimizes our presence with this key retailer. This visible role leads a high-performing team managing the Colgate-Target supply chain and serves as the primary supply chain contact for all Oral Care customer engagement. The Team Leader ensures Colgates portfolio availability, meets service goals, and aligns with Targets priorities through a motivated, collaborative environment. The Team Leader manages inventory, in-stock, and supply chain execution, collaborating with Targets buying / replenishment and internal Colgate teams for seamless planning. They support the JBP roadmap, lead cross-functional initiatives, and serve as the primary supply chain partner to the Commercial Key Account Leader, driving Target-specific goals and top-tier results.

Responsibilities :

• Lead, mentor, and develop the Target support team, championing open communication and creating a collaborative, goal-driven environment
• Coach team and develop their capabilities in customer engagement, problem-solving, and technical skills necessary to support Targets evolving business needs
• Promote a culture of accountability, teamwork, and continuous improvement, modeling Colgates leadership values in all interactions
• Manage team workload and goals to align with current and future account requirements, ensuring optimal support coverage across all product categories
• Leverage data analytics and reporting tools to optimize replenishment, minimize out-of-stocks, and support business reviews and Joint Business Planning (JBP) with Target
• Drive process improvements and supply chain efficiency projects, ensuring Colgate products meet or exceed Target guest expectations
• Oral Care Customer Engagement
• Serve as the key supply chain lead for all Oral Care Customer Engagement activities with Target, managing day-to-day operations
• Collaborate with Targets replenishment and inventory teams, as well as internal partners (Commercial, Customer Service, E2E Network Operations, Supply Chain Excellence), to ensure timely and accurate flow of Oral Care products
• Own inventory health, in-stock, service, and inventory productivity targets for Oral Care SKUs, conducting data analysis to identify root causes for service gaps and drive corrective actions

Required Qualifications :

Preferred Qualifications :

Compensation and Benefits : Salary Range $ - $ USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits : Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation / PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion : Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer : Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. For additional Colgate terms and conditions, please click here.