English & Mandarin Customer Support Representative - Taiwan

ASEA Taiwan is looking for a talented and enthusiastic English & Mandarin-speaking - Associate Support Representative to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. Working perks include working in a brand new, very cool, office space coupled with great opportunities for personal and professional growth.

SUMMARY :

The Call Center assists ASEA distributors and customers on will call services, inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates in English and Mandarin (any other language such as Cantonese will be an added advantage)

CALL CENTER RESPONSIBILITIES :

• Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions.
• Provide customers with product and service information.
• Fulfill requests, complete transactions, and enter new customer information into the system accurately.
• Follow up to customer calls and escalate unresolved problems where necessary.
• Update job knowledge by participating in training and educational opportunities.
• Work as an integral part of the call center team.
• Follow all call documentation requirements.
• Other duties as assigned. (Translations, CBEC / HK projects)

QUALIFICATIONS :

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage.

Job Posted by ApplicantPro