Install Services Coordinator

Job Description

Job Description

Style Crest Inc., is seeking a dedicated Install Service Coordinator to join our team! In this role, you will play a crucial part in coordinating all assigned installation and service orders to ensure job is completed. Take calls from customers and enters the order into computer system and additional systems / programs as required. Assigns jobs to the appropriate facility and establishes inventory availability to complete the task. Contact homeowner / community / customer to determine when the job should be scheduled. Follow up on open orders and ensures all necessary paperwork is received. Invoice orders when complete and coordinates with permit coordinator on inspections. Files all manufacturer warranty claims as they pertain to each service call.

Style Crest Inc. is currently seeking a detail-oriented and customer-focused Install Service Coordinator to join our team! In this role, you will be responsible for managing all assigned installation and service orders to ensure timely and successful completion.

Key responsibilities include :

• Calls homeowner / community / customer to confirm order and validate information for installs or service. Records notes of these conversations in systems so helpful information can be seen by others involved in the process.
• Enters all the required information regarding the order into computer system by following documented process.
• Ensures inventory required for the install is assigned to the order or is readily available in inventory or on order from the supplier (Communicate with warehouse and purchasing)
• Coordinates via phone and email with customers to schedule the job.
• Follows up with customer on status of work and schedules inspections
• Listens to customer requests or complaints received by telephone or by email. Ensures the appropriate level of attention is instituted to resolve these issues or to fulfill the customer requests.
• Updates system with the status of the order such as not ready, credit hold, ready to schedule or scheduled. Reviews system daily to determine what follow up is required.
• Ensures all the necessary paperwork is completed correctly.
• Upon job completion, invoices job in computer system in a timely manner.
• Applies for permits as they pertain to each installation / retail job.
• Develops and maintains positive relationships with internal staff and customers.
• Ability to key verbal, faxed or emailed orders accurately and quickly with a sense of urgency.
• Cross trains on other roles within the company to be able to assist other departments if necessary.
• Works closely with service manager and warehouse staff to insure product availability for installation and service.
• Regularly checks service inventory to ensure accuracy of inventory and invoicing.
• Regularly follows up on outstanding service jobs to ensure they are needed and cancels any that are not
• All other duties as assigned.

This position plays a critical role in ensuring a seamless experience for our customers and supporting operational excellence across the installation and service process.

Required Knowledge, Skills and Abilities :

Benefits

Style Crest is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.