Executive Technology Support Engineer / Specialist

Job Description

Company Profile
We are a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. We can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technology:
Technology works as a strategic partner with our Company’s business units and the world’s leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Our Company’s sizeable investment in technology results in quantitative systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients’ businesses and to our own. The Team and Your Role:
The Executive Service Team is dedicated to delivering the highest level of technology support to the firm’s most senior managers. Our global team works closely together to optimize the firm’s technology for each senior manager and provides 24/7 support. The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm’s senior managers, ensuring that you enable them to fulfill their roles through technology. Qualifications and Responsibilities:
– Confidence in representing the whole of Technology to the firm’s most senior managers (VIPs)
– Maintain a continuous focus on technology and information security
– Provide advice and suggestions for VIPs – professional and personal technologies
– Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
– Identify areas where technology can enable and enhance the lives of senior management
– Advanced screening of new technologies, including pre-pilot, pilot, and UAT
– Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
– Create and/or and maintain tools and processes for the Executive Service Team
– We’re looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
– Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
– Maturity to be able to execute job functions with minimal guidance.
– Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
– Very strong verbal and written English communications skills.
– To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
– Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others. Your Responsibilities:
– Provide a single point of contact for all IT related issues to senior management (VIPs)
– Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
– Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
– Field non-standard technology request
– Home support visits as needed
– Board support of quarterly meetings for Executives and Directors
– Liaise with global IT service teams in support of senior managers
– Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
– Pro-actively monitor all aspects of technology used by our executives
– Provide support off hours remote support for any technical issue Qualifications:
– Bachelor’s degree and/or 5+ years of experience in the technology service space
– Experience supporting senior executives
– Must possess excellent verbal and written communication skills
– Experience in fast pace/financial services environment preferred
– Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron
– Enjoy working as part of team and independently as well Required Technical Skills:
– Windows Desktop (Windows 10/11)
– Active Directory skills
– PowerShell Scripting skills
– Wireshark
– Splunk
– Extrahop
– Sysinternal tools
– Telephony