Director of Rooms

Director Of Rooms

The Director of Rooms sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Director of Rooms is responsible for planning all day-to-day operations of the Rooms division and related areas. The Director of Rooms will directly oversee the Rooms division, engineering, and security teams while being a support for the entire hotel to achieve both guest and employee satisfaction, deliver quality service while meeting / exceeding financial goals. The Director of Rooms works with the Executive Committee to carry out daily operation activities and is responsible for providing leadership, strategic support, consultation and direction to the entire Executive Committee pertaining to the operations of the hotel. Sonesta managers are charged with providing strategic vision, ensuring tactical execution, actively managing their department to achieve the company's revenue, profitability goals and objectives. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) achievement-oriented leaders.

Principle duties and responsibilities (Essential Functions) include :

Operational / Functional :

• Plan and direct all day-to-day functions of the Room division and consistently meet and exceed established goals.
• Develop, recommend, implement, and manage the hotel's training manuals, annual budget, business / marketing plan, forecasts and objectives to meet / exceed management expectations.
• Develop local programs and procedures and manage the operations of the property.
• Ensure compliance with SOPs, safety regulations and all other federal, state and local laws and regulations, brand standards and local policies and procedures to achieve optimal levels of quality service and customer satisfaction.
• Assign and delegate tasks to managers of the different sub departments of the division, and ensure that profit objectives, service standards, safety standards are met and exceeded.
• Deliver outstanding experience to guests, partners, and team members. Review guest satisfaction survey results with leadership team and take appropriate corrective action.
• Support Rooms division, engineering, and security teams with day-to-day operations, employee interactions, and guest satisfaction.
• Implement emergency procedures and training through the management of the Security staff to establish appropriate protection for the hotel, staff and company asset.
• Anticipate sold-out situations and know how many rooms are overbooked. Locate alternative accommodations for guests and "walk" guests following hotel policies and procedures.
• Review previous night's "no-shows", verify and ensure billing of such.
• Ensure all Sonesta safety and sanitation standards are adhered to
• Maintain high standards of personal appearance and grooming.
• Assume General Manager duties in her / his absence.
• Perform other duties and projects as requested by management

Work Environment :

Physical Demands :

Expected Hours of Work :

Travel : N / A

Education and Experience :

Strategy and Planning :

Financial Management :

Managing your Team :

Leading with Passion :

Qualifications and Skills :

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.

Pay Range :

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.