Talent.com
Subscriber Engagement Director (Hiring Immediately)
Subscriber Engagement Director (Hiring Immediately)Jobot • Kaysville, UT, US
Subscriber Engagement Director (Hiring Immediately)

Subscriber Engagement Director (Hiring Immediately)

Jobot • Kaysville, UT, US
1 day ago
Job type
  • Part-time
Job description

High Impact Role at a Leading IoT Company

This Jobot Job is hosted by : Luke Moussalli

Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume.

Salary : $100,000 - $150,000 per year

A bit about us :

We are a leading provider of IoT connectivity solutions, delivering reliable and secure managed wireless services to businesses across industries. Headquartered in Kaysville, Utah, we are recognized for innovation, strong customer partnerships, and rapid growth. We foster a collaborative, growth-oriented environment where each team member plays an integral role in shaping the future of connected technology.

Why join us?

  • Competitive salary with $150K OTE (base plus retention bonus tied to saved ARR)
  • Flexible hybrid schedule with office in Kaysville, UT (84037)
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with company match
  • Generous paid time off and company holidays
  • Professional development and training opportunities
  • Collaborative culture with high visibility to executive leadership

Job Details

We are seeking a Customer Retention Manager to own revenue retention for at-risk accounts and drive measurable impact across our customer base.

Responsibilities :

  • Own revenue retention for at-risk mid-market accounts and lead high-stakes retention conversations
  • Diagnose churn drivers, deploy save strategies, and negotiate retention offers beyond simple discounts
  • Operate autonomously within clear guardrails while escalating only major strategic accounts
  • Track key retention metrics including save rate, offer ROI, and churn patterns
  • Partner closely with Sales, Account Management, and Executive Leadership to align on retention strategy
  • Qualifications :

  • 2+ years in retention, renewal, or save-desk roles within a SaaS or recurring revenue environment
  • Proven ability to manage churn-risk situations with calm and effective communication
  • Strong commercial acumen and negotiation experience owning retention outcomes
  • Resourceful problem solver who acts quickly and decisively under pressure
  • Bonus : experience developing retention frameworks or playbooks from the ground up
  • Interested in hearing more? Easy Apply now by clicking the Apply button.

    Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobots policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

    Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

    Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com / legal.

    By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and / or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here : jobot.com / privacy-policy

    Create a job alert for this search

    Director Engagement • Kaysville, UT, US

    Related jobs
    Associate Campaign Manager

    Associate Campaign Manager

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for an Associate Campaign Manager (PST Hours).Key Responsibilities Lead the end-to-end execution of influencer marketing strategies aligned with client goals Oversee day-to-...Show more
    Last updated: 2 days ago • Promoted
    Community Engagement Specialist

    Community Engagement Specialist

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for a Community Engagement Specialist.Key Responsibilities Define and implement a cohesive vision for community engagement and growth Gather feedback from the community to s...Show more
    Last updated: 30+ days ago • Promoted
    Director of Strategic Alliances

    Director of Strategic Alliances

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for a Director of Strategic Alliances to manage partnerships and lead a team focused on expanding strategic alliances. Key Responsibilities Own and manage the Salesforce partn...Show more
    Last updated: 30+ days ago • Promoted
    Account Director

    Account Director

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for an Account Director to lead account teams and execute strategies for clients.Key Responsibilities Lead account teams and manage client relationships Execute strategic co...Show more
    Last updated: 30+ days ago • Promoted
    VP of Revenue and Member Growth

    VP of Revenue and Member Growth

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for a VP, Sales & Success to lead revenue growth and member retention efforts.Key Responsibilities Own end-to-end revenue performance, including new member acquisition and re...Show more
    Last updated: 14 hours ago • Promoted • New!
    Email Life Cycle Manager

    Email Life Cycle Manager

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for an Email Life Cycle Manager to optimize the full email journey from lead nurturing to customer retention. Key Responsibilities Own and optimize the full lifecycle email pr...Show more
    Last updated: 2 days ago • Promoted
    Associate Director of Paid Search

    Associate Director of Paid Search

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for an Associate Director, Paid Search & AI LLM Ads.Key Responsibilities Plan and implement comprehensive paid media strategies focused on Paid Search to enhance brand visibi...Show more
    Last updated: 30+ days ago • Promoted
    Senior Partner Director

    Senior Partner Director

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for a Senior Partner Director, Household Essentials.Key Responsibilities : Activate and generate new leads with existing contacts in the Enterprise Household Essentials vertic...Show more
    Last updated: 30+ days ago • Promoted
    Director of Member Experience

    Director of Member Experience

    VirtualVocations • Salt Lake City, Utah, United States
    Full-time
    A company is looking for a Director, Member Experience and Innovation.Key Responsibilities Provide strategic and operational insights to senior leadership for key initiatives and growth plans Ac...Show more
    Last updated: 30+ days ago • Promoted
    Associate Media Director

    Associate Media Director

    VirtualVocations • Salt Lake City, Utah, United States
    Full-time
    A company is looking for an Associate Media Director, Advertising.Key Responsibilities Develop and implement digital advertising plans for fundraising and advocacy Manage and optimize digital ad...Show more
    Last updated: 30+ days ago • Promoted
    At-Risk Engagement Specialist

    At-Risk Engagement Specialist

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for an At-Risk Engagement Specialist to support student engagement for at-risk or educationally disadvantaged students. Key Responsibilities Oversees a caseload of students an...Show more
    Last updated: 2 days ago • Promoted
    Texas Account Director

    Texas Account Director

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for an Account Director - Remote Work.Key Responsibilities Build long-term trusting relationships with clients and present the company to potential clients Create Account Pl...Show more
    Last updated: 22 days ago • Promoted
    Federal Defense Sales Director

    Federal Defense Sales Director

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for a Senior Sales Director - Federal Defense and Intelligence.Key Responsibilities Lead and develop a sales team focused on Department of Defense and Intelligence agency acc...Show more
    Last updated: 16 hours ago • Promoted • New!
    Digital Account Director

    Digital Account Director

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for a Digital Account Director - CPG & Retail.Key Responsibilities Lead client partnerships as the primary relationship owner and strategic advisor Drive client and agency g...Show more
    Last updated: 2 days ago • Promoted
    Engagement Manager

    Engagement Manager

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for an Engagement Manager responsible for ensuring the success and growth of client engagements.Key Responsibilities Serve as the strategic advisor and primary relationship o...Show more
    Last updated: 30+ days ago • Promoted
    Associate Director of Customer Insights

    Associate Director of Customer Insights

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for an Associate Director, Customer Insights & UX Research.Key Responsibilities Lead research for emerging categories and oversee thought leadership and marketing claims init...Show more
    Last updated: 2 days ago • Promoted
    Assistant Director, Housing Operations

    Assistant Director, Housing Operations

    Weber State University • Ogden, UT, United States
    Full-time
    Assistant Director, Housing Operations.The Assistant Director of Housing Operations assists the Director by providing day to day leadership and oversight of complex administrative processes support...Show more
    Last updated: 7 days ago • Promoted
    Senior Director of Partnerships

    Senior Director of Partnerships

    VirtualVocations • Ogden, Utah, United States
    Full-time
    A company is looking for a Senior Director, Partnerships & Influencer Marketing to lead and oversee a newly integrated team focused on strategic partnerships and influencer marketing.Key Responsibi...Show more
    Last updated: 30+ days ago • Promoted