Human Services Coordinator

Salary : $56,594.07 - $90,324.66 Annually

Location : Oakland Park 33334, FL

Job Type : Full-Time

Job Number : 1413942

Department : HumSvcs Crisis Inter Crisis I

Opening Date : 10 / 24 / 2025

Closing Date : 11 / 7 / 2025 5 : 00 PM Eastern

Veterans' Preference Notice : Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

International Degree Verification : International degrees must be evaluated by an approved member of the National Association of Credential Evaluation Services (NACES) www.naces.org / members or the Association of International Credential Evaluators (AICE) Candidates are responsible for all evaluation expenses. Completed evaluations do not guarantee employment and are subject to approval by Broward County Human Resources.

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for a Human Services Coordinator position.

General Description

Provides advanced social case management, counseling, and / or coordination of services in an assigned human services program.

Works under general supervision, independently developing work methods and sequences.

Minimum Education and Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, or other closely related field based upon area of assignment.

Requires one (1) year of direct client social case work / counseling in either an addiction / substance abuse treatment or mental health facility / program, crisis intervention or clinical setting, or in a community resource eligibility center based upon area of assignment.

Special Requirements

Will be required to work nights, weekends or holidays in addition to on call hours as needed to meet client or agency needs.

Special Certifications and Licenses

Must possess a valid FL Class E Driver's License at time of appointment and must be able to obtain and maintain authorization to drive on County business, depending on area of assignment.

Preferences

• Master's Degree in Social Work, Mental Health, Family Therapy, Psychology or related field
• Licensed Mental Health Counselor, Licensed Clinical Social Worker or Licensed Marriage and Family Therapist
• Registered Intern (Social Work, Marriage and Family or Mental Health
• Experience working with sexual violence and child abuse survivors
• Bilingual English / Spanish, English / Creole and / or English / Portuguese

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Advocates on behalf of clients and families for services, basic needs, and other related issues.

Works with multi-disciplinary team.

Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.

Conducts activities and monitors the environment of care in a manner to maximize client or consumer and staff safety.

Conducts community visits related to consumer or client needs as required for area of assignment.

Counsels clients, individually or in groups, and / or their families, to facilitate achieving service plan goals, and developing life skills.

Facilitates case consultation for specialized client situations.

Performs needs and comprehensive assessments; develops or updates care plans, service plans, and / or treatment plans with clients to address their needs and to facilitate referrals to appropriate treatment, service providers, or facilities; engages clients and families in the development of service implementation plans.

Provides crisis prevention, intervention, and supportive counseling as needed.

Provides follow-up and monitors service delivery and care environments.

Provides general information to clients. Coordinates and delivers agency services.

Explains the legal process to clients and family members as it pertains to individual cases; coordinates with local law enforcement agencies and the State Attorney's Office regarding the status of cases.

Testifies at depositions, hearings, and trials as required.

Prepares case records and makes recommendations to supervisor concerning specific cases.

May attend community events to promote and provide education on sexual violence, child abuse, and agency services.

Perform emergency service duties in the event of a County emergency or disaster (e.g., staffing a shelter prior, during or after a hurricane).

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to traffic; moving machinery.

SPECIAL INFORMATION

Competencies

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Makes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

Relates openly and comfortably with diverse groups of people. Recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Swiftly incorporates new concepts and principles into own expertise; skillfully uses these fresh insights to solve problems. Shares learning from own mistakes with others.

Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities

Note : During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual / vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.

01

Do you have a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, or other closely related field based upon area of assignment?

02

Do you have one (1) year of direct client social case work / counseling in either an addiction / substance abuse treatment or mental health facility / program, crisis intervention or clinical setting, or in a community resource eligibility center based upon area of assignment?

03

Will you have a valid FL Class E Driver's License at time of hire and able to obtain and maintain authorization to drive on County business?

04

Are you willing to work nights, weekends or holidays in addition to on-call hours as needed to meet client or agency needs?

05

Please describe the essential components of crisis intervention and what experience you have in providing this service.

06

Please describe your comfort level working with child and adult victims of sexual violence and what you think are the most challenging aspects of working with this population.

07

Please describe your ability to work collaboratively as part of a multi-disciplinary team to meet the needs of clients and stakeholders while supporting the mission of the organization. Please include an example of a difficulty you've had in this area and how you resolved the problem.

08

This is a position that requires significant flexibility regarding work hours to meet the needs of the clients and program requirements, which will include working evenings, overnight, weekend, and holiday hours on a regular basis. Please describe your availability to meet this requirement

09

Please describe how you would handle resistance from stakeholders when attempting to engage them to provide information or advocating for clients.

Required Question