Operations Manager

Operations Manager

Forward Air is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping / dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He / she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading / unloading of freight on assigned shifts. In addition, he / she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.

Core Responsibilities & Duties :

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
• Guarantee FA audit compliance within all areas of the operation
• Review terminal operating reports and adjust labor schedules for increased efficiencies
• Create onboarding strategies for hiring training and overall employee retention
• Focus on employee development : organic growth through cross-training and D.R.I.V.E. reviews
• Ensure accurate daily asset reporting : Trailers, Forklifts, TAP Scanners, Load Bars and Containers
• Manage and react to day-to-day operational requirements in a professional and timely manner
• Drive KPI's set forth by Terminal Manager
• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
• Assign job tasks to workers according to unloading and loading schedules
• Ensure appropriate load plans and proper load balance to ensure safe vehicle operation
• Coordinate work assignments, monitor performance, and provide training on relevant job duties
• Provide a clean, safe working environment for all personnel and visiting customers
• Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
• Must be able to frequently lift and / or move up to fifty (50) pounds
• Must be able to occasionally lift and / or move up to ninety (90) pounds
• Other duties as assigned

Qualifications :

Skills :

Forward Air is an Equal Opportunity employer.

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