Front Office Supervisor

Omni Ft. Lauderdale Hotel

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel!

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. To ensure all guest issues are handled and the information is passed on to a manager.

Responsibilities

Essential Job Functions :

• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be thoroughly acquainted with the AM and PM checklist.
• To be a main liaison between guest and the hotel.
• To appropriately protect confidential guest information and guest room key access according to front office SOP's.
• To be thoroughly acquainted with Ideal Services Operator duties.
• Be familiar with the Phone and Alarm System in the Ideal Services Operator department.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard.
• Be familiar with all systems and equipments as related to the Front Office (Opera, GoConcierge, Synergy, SALTO, Two-Way Radio Dispatch, ISD Firepanel).
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Must be able to train new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Understand and be able to perform rooms control duties.
• Familiar with all reservation special packages.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Maintain Four Diamond standard of guest services.
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
• Be familiar with local attractions and businesses. Be sure to recommend on-site venues first.
• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, GHA Discovery, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B Outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space & Parking Garage).
• Be familiar with the inter-relationship between the different departments (to include Ideal Services, Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering and Purchasing).
• Attend all designated staff meetings and training sessions.
• Understand the importance of our Medallia scores.
• Proper phone etiquette; answering the phone with a smile in your voice.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Deliver personalized, memorable guest experiences by utilizing the Power of One.
• Understand all Moments of Service scenarios.
• Perform other duties & special projects as assigned by the management team.

Qualifications

Qualifications :

Environment & Position Analysis :

Tools & Equipment :

Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.