IT Support Technician

An amazing opportunity to work with a growing healthcare organization that offers growth, benefits, and a hybrid work schedule!!

This Jobot Job is hosted by : Lauren Lehman

Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary : $65,000 - $70,000 per year

A bit about us :

In this role, you’ll join a highly motivated team of technologists and be responsible for supporting and maintaining the organization’s computer systems, workstations, and peripherals in a fast-paced environment. Duties include but are not limited to installing, diagnosing, repairing, maintaining, and upgrading all organization’s equipment while ensuring optimal workstation / software performance. The person will also troubleshoot and log support cases, communicated in person, phone, or email in a timely and accurate manner.

Technology as a whole and within our organization is constantly evolving, so if you’re a curious person and looking for a place that promotes professional growth and development, then this is the job for you.

• Remote Applicants will not be considered

Why join us?

Job Details

Essential Duties & Responsibilities :

Provide in-person and virtual IT support to employees.

Provision, configure, and deploy IT systems, hardware, and software.

Onboard new employees, ensuring access to systems and equipment.

Log and manage technical support cases, prioritizing and escalating issues as appropriate.

Utilize remote access tools to troubleshoot, install, and demonstrate software solutions.

Monitor and maintain computer systems, networks, and IT security protocols.

Coordinate equipment delivery, return, and asset tracking.

Maintain documentation, including project features, training materials, and IT procedures.

Support system upgrades, testing, and rollout of new projects or technologies.

Assist with user acceptance testing (UAT) and provide user training as needed.

Evaluate hardware and software for improvement opportunities.

Maintain confidentiality when handling sensitive information.

Ensure adherence to all company policies and IT security standards.

Qualifications :

High school diploma or GED.

Proficiency in Microsoft Enterprise solutions.

Working knowledge of network support, remote systems, and CRM platforms (e.g., Salesforce).

Experience with technical writing and documentation.

Strong analytical, problem-solving, and customer service skills.

Excellent communication and attention to detail.

Ability to work independently and collaboratively.

Experience providing IT onboarding and training.

Preferred :

Associate’s Degree or relevant IT certifications (e.g., CompTIA A+).

Familiarity with Microsoft 365, Intune, VMware Workspace ONE, and Okta.

Understanding of ITIL framework and best practices.

Knowledge of procurement processes and vendor relations.

Experience administering Vonage Contact Center.

Awareness of emerging technology trends and innovations.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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