Senior Customer Success Manager

XOi is transforming the field service industry by connecting people, data, and equipment in powerful new ways. Our platform empowers field technicians with AI-driven insights, enriched equipment data, and streamlined communication tools that help them work smarter, faster, and with more confidence.

We are growing rapidly, backed by $230 million in funding from KKR and our recent acquisition of Specifx, which expands our data capabilities and strengthens our technology for field service professionals.

If you are energized by building strategic partnerships, driving measurable business outcomes, and contributing to a company shaping the future of field service, this role is for you.

The Role

As a Senior Customer Success Manager, you will manage a targeted portfolio of mid-market and major accounts. You will serve as a trusted advisor, focusing on driving ROI, deepening adoption, and expanding relationships across your customer base.

Your success will be defined by your ability to align XOi's technology to customer goals, uncover opportunities for growth, and lead and own renewal and expansion strategies that create long-term value. You will work closely with internal teams to ensure every customer experience drives measurable impact.

You will report directly to the Director of Customer Success.

What You'll Do

Strategic Account Management

• Own the health and success of your customer portfolio, ensuring retention and growth through consistent engagement and measurable results.
• Conduct Annual / Quarterly Business Reviews that highlight ROI, value realization, and opportunities for optimization.
• Partner with customer stakeholders to align product adoption with strategic business objectives and drive outcomes.

Value and ROI Realization

Renewal and Expansion

Customer Advocacy and Collaboration

Process and Program Improvement

What You'll Bring

You'll Thrive Here If You

Benefits and Perks