Talent.com
CUSTOMER SERVICE REPRESENTATIVE II

CUSTOMER SERVICE REPRESENTATIVE II

Government JobsBurbank, CA, US
1 day ago
Job type
  • Full-time
Job description

Customer Service Representative II

Under direction, to perform a variety of customer service duties and office work of average complexity for the Customer Service & Marketing Division of Burbank Water and Power; and perform related work as required.

Works in a customer care section including : billing, call center, cashiering credit, collection, marketing, and field services; interacts with the public in-person, via e-mail, fax, and telephone; responds to customer inquiries about municipal services accounts, billing, payments, programs, and City services; verifies customer account and service status; accesses various databases and software applications to explain services and charges; explains procedures, programs, regulations, and rates; handles cash; accepts bill payments and issues receipts; balances a cash drawer and prepares deposit slips of cash and checks; makes appropriate payment extensions and payment arrangements; maintains and files service requests; assists with basic research and data gathering and analysis; recommends procedural improvements; promotes City programs and services; processes paperwork for high-bill investigations; accepts and prepares customer applications and closing orders for utility services; determines consumption; reports customer concerns; reviews periodic reports for accuracy; prepares reports using discretion to correct discrepancies; files miscellaneous documents; processes data rejected by the computer; may train and supervise employees; performs functions of Customer Service Representative I.

Employment Standards :

Knowledge of basic principles of customer service and utility service; cash accounting; procedures and principles of billing, credit, and collection; basic arithmetic; alphabetizing, indexing, and filing; good customer relations practices; proper English usage, spelling, grammar, and punctuation in order to effectively perform the essential functions of this classification (this is not a language restriction as defined in California Government Code Section 12951).

Skill in accuracy and integrity in handling cash; assisting customers with tact and empathy; utilizing computers and related software.

Ability to organize and maintain record keeping systems; perform assigned office tasks; make calculations rapidly and accurately; understand and carry out oral and written directions; perform basic mathematical computations; understand and explain utility rates; communicate effectively, both orally and in writing; understand and explain written material, policies, rules and regulations; work with frequent interruptions; conduct basic research and data analysis; handle

Education & Training : High school graduation or equivalent and two years of recent experience in customer contact work or one year in the operation of data entry equipment.

License & Certificates : Type accurately from clear copy at a speed of 35 net words per minute.

Create a job alert for this search

Customer Service Representative Ii • Burbank, CA, US

Related jobs
  • Promoted
Customs Customer Service Representative

Customs Customer Service Representative

Staffmark GroupTorrance, CA, United States
Full-time
Looking to elevate your career with a role that offers growth opportunities? Staffmark presents an exceptional opening for a dynamic individual as a Customs Customer Service Representative within a...Show moreLast updated: 13 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

USA JobsLos Angeles, CA, US
Full-time +1
Customer Service Representative.Schedule : Monday- Friday 8am-5pm.Compensation : $25-$30 per hour.The Customer Service Representative fields external customer questions, complaints and shipment track...Show moreLast updated: 30+ days ago
  • Promoted
Customer Solution Center Service Representative I

Customer Solution Center Service Representative I

LOS ANGELES CARE HEALTH PLANLos Angeles, CA, US
Full-time
Customer Solution Center Service Representative I.The Customer Solution Center Service Representative I is responsible for a successful completion of the Member Services training program and contin...Show moreLast updated: 30+ days ago
  • Promoted
Member Services Representative

Member Services Representative

TEKsystemsLos Angeles, CA, US
Full-time
This position is onsite in Northridge, CA 91325 • •.Job Title : Member Services Representative – Call Center Support.As a Member Services Representative, you will serve as the first point o...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Associate II

Customer Service Associate II

Dollar TreeReseda, CA, US
Full-time
Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shoppi...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative, Housing Customer Service Center

Customer Service Representative, Housing Customer Service Center

University of Southern California (USC)Los Angeles, CA, US
Full-time
Customer Services Representative.USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes,...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

LeadStack Inc.Pasadena, CA, US
Full-time
Job title : Customer Service Representative.Location : Pasadena, CA - 100% onsite.Bilingual proficiency in Spanish, reading and writing. Training for first three days of assignment.There will likely b...Show moreLast updated: 11 days ago
  • Promoted
CA Customer Service Representative (Contract)

CA Customer Service Representative (Contract)

IDBBeverly Hills, CA, US
Full-time
CA Customer Service Representative (Contract).For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we've enjoye...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative II, Retail Banking (Panorama City, CA)

Customer Service Representative II, Retail Banking (Panorama City, CA)

HomeStreet BankPanorama City, CA, US
Full-time
Customer Service Representative II.Depending on knowledge, skills, abilities and location.Certain level jobs may be eligible for bonus, commission, and / or equity awards. Benefits worth writing home ...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
$24 / hr Customer Service Representative (Mortgage)

$24 / hr Customer Service Representative (Mortgage)

TEKsystemsLos Angeles, California, US
Full-time
Job Title : Customer Experience Specialist I The Customer Experience Specialist I is an entry-level customer service role supporting the Consumer Direct Lending team. This individual serves as the pr...Show moreLast updated: 1 hour ago
  • Promoted
Customer Service Representative

Customer Service Representative

PuffcoLos Angeles, CA, US
Full-time
Customer Service Representative.The people at Puffco don't just create products we build a bridge for everyone to experience the best that the plant has to offer through technology.We serve a high...Show moreLast updated: 15 days ago
  • Promoted
  • New!
$24 / hr Customer Service Representative (Mortgage)

$24 / hr Customer Service Representative (Mortgage)

USA JobsLos Angeles, CA, US
Full-time
Customer Experience Specialist I.The Customer Experience Specialist I is an entry-level customer service role supporting the Consumer Direct Lending team. This individual serves as the primary point...Show moreLast updated: 4 hours ago
Customer Service Representative I (FT)

Customer Service Representative I (FT)

Dal-TileAnaheim, California, United States
Full-time
Quick Apply
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support s...Show moreLast updated: 30+ days ago
  • Promoted
Customer Solution Center Service Representative II

Customer Solution Center Service Representative II

LOS ANGELES CARE HEALTH PLANLos Angeles, CA, US
Full-time
Customer Solution Center Service Representative II.The Customer Solution Center (CSC) Representative II has advanced knowledge of healthcare and various managed care product lines, including Medi-C...Show moreLast updated: 30+ days ago
  • Promoted
US-Customer Service Representative I

US-Customer Service Representative I

ApTaskTorrance, CA, US
Full-time
Saturday based on business needs (CW open to Saturday if ever needed) 7 : 30 - 4 : 30pm.Interview Process - Phone prescreen with Maricela. Important dates - HM will be out in July.Any submittals submitt...Show moreLast updated: 30+ days ago
  • Promoted
Costco Customer Service Representative - Starting at $22 / hr

Costco Customer Service Representative - Starting at $22 / hr

TradeJobsWorkforce90037 Los Angeles, CA, US
Full-time
Bring your energy to the role of Costco Customer Service Representative to follow safety procedures and company policies, support the preparation and delivery of goods or services, and respond prom...Show moreLast updated: 30+ days ago
  • Promoted
Referral Representative II

Referral Representative II

Quest Diagnostics IncorporatedCanoga Park, CA, US
Full-time +1
Referral Representative II - West Hills, CA.Handle all internal and external customer contact regarding Referral Testing. Receive, resolve, and follow up with complex customer issues.Act as a liaiso...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Morphius CorpBrea, CA, US
Full-time
Customer Service Representative.Salary Range : $45,000 - $75,000.Remote for California Residents Only).This position implements support as needed in order to ensure that an excellent standard of ser...Show moreLast updated: 30+ days ago