Charity Customer Support Representative CSR

Charity Customer Support Representative CSR

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Pay Range

This range is provided by Rising Star Executives. Your actual pay will depend on your skills and experience — discuss with your recruiter to learn more.

Position Overview

We are seeking a customer service-oriented individual to support and manage non-profit marketing campaigns. Candidates should have a fundraising spirit and a philanthropic heart, acting as the liaison between the charity and the public.

The Charity Customer Support Representative will provide information about fundraising and donations, resolve customer account issues with accuracy and efficiency, and ensure high customer satisfaction. The ideal candidate is outgoing, engaging, patient, empathetic, and passionate about helping others — someone who loves talking to people!

Responsibilities

• Identify and assess donors' needs to achieve satisfaction
• Generate fundraising donations and leads
• Build sustainable relationships and trust with customers through open communication
• Provide accurate, complete information using appropriate methods / tools
• Handle questions and complaints, offer solutions, and follow up to ensure resolution
• Maintain records of customer interactions and process accounts
• Follow communication procedures and policies in line with charity bylaws
• Engage donors and educate them about the charity's work

Desired Skills

Additional Details

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